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Health Navigation (Receptionist/Administrator)
| Posting date: | 16 January 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 30 January 2025 |
| Location: | Bristol, BS5 0UA |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | U0019-25-0005 |
Summary
Job Description: Answering the telephone within agreed timescales with a professional and pleasant manner. Dealing with patient administration and queries both personal and via telephone accurately, efficiently and effectively. Registering patients on the clinical system whether they are a regular, immediately necessary, temporary resident or private patient accurately and completely. Completing new patient registration packs Accurately taking messages including patient details, contact details and specifics of the message and convey to the appropriate person using appropriate methods of communication dependant on urgency. Booking appointments, rescheduling appointments, signposting and prioritising patients using the clinical system. Taking appropriate and accurate demographic / personal details of patients to include disabilities, carer status and other details relating to equality and diversity. Dealing with prescription queries effectively and in a timely way. Completing patient requests for repeat medication accurately and within the practice standards. Following all start up and close down procedures daily to ensure security of the IT system and buildings. Taking delivery of stock supplies, being mindful of delivery instructions such as refrigeration requirements and acting upon them. Processing and distributing incoming and outgoing print mail and emails Retrieving, copying and filing general paper documents. Providing clerical/administrative assistance to leadership team, including data processing, filing, photocopying and scanning. Using the clinical system effectively to inform clinical staff of relevant information relating to their patient. If called upon, and following training, assisting the clinical staff with emergency first aid and basic life support. Dealing with situations involving unwell and vomiting patients and bereaved / distressed / verbally or physically aggressive visitors in line with policies and training. Dealing with any blood and urine specimens safely and in line with infection control policy ensuring they are safely stored and ready for collection. Managing financial transactions in line with set protocols. Person Specification: Educated to GCSE standard (or equivalent) with grade C or above in English Good general computer skills experience of using Microsoft office e.g. word, excel Excellent attention to detail and accuracy skills Excellent written and verbal communication skills Ability to adjust communication skills to meet the needs of the recipient Excellent organisation skills Able to work within a team and take instruction as required Ongoing commitment to personal development and self-motivated Able to use own initiative Able to maintain confidentiality at all times with regards to staff and patients Able to quickly establish rapport and credibility with others in the team