Front Office Associate / Guest Experience Expert - 24 Hours
| Dyddiad hysbysebu: | 14 Ionawr 2025 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 23 Ionawr 2025 |
| Lleoliad: | Portsmouth, Hampshire, PO6 4SH |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Portsmouth Marriott Hotel |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 25006114_1736441100 |
Crynodeb
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Summary
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. We are looking for an enthusiastic Guest Experience Experts wanting to assist in ensuring all our guests have a wonderful stay at the world leading hospitality company Portsmouth Marriott Hotel. Located near famous landmarks such as the Spinnaker Tower has a range of amenities including: Cast Iron Bar & Grill, our signature restaurant and fitness centre.
The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests.
At Portsmouth Marriott there is the opportunity to progress your career in a supportive environment!
As the Guest Experience Experts you will…
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Confidently all payment types such as room charges, cash, checks, debit, or credit.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
- Embrace the Marriott culture
A successful Guest Experience Experts is someone who…
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Strong Communication skills & interpersonal skills
- Excellent level of spoken and written English
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Able to work independently and within a team
- Perform other reasonable job duties as requested by Supervisors.
- Flexible approach to working hours including evening, weekends & bank holidays
In return for your hard work, the Guest Experience Experts will receive…
- Discounted stays at over 7,300 hotels worldwide!
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- Free use of Leisure Club facilities
- Wellness and mental health programmes
- 20 Holiday days, increasing with length of service
- Double pay for bank holidays
- Gratuities
- Company sick pay after 6 months of service
- World class training and development
- Unlimited career opportunities (internationally and locally)
- Half price cinema tickets
- Staff parties
- Free meal on shift
- Free car parking
- Service awards and recognition gifts
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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