Customer Service Centre Deputy Head of Customer Contact
| Dyddiad hysbysebu: | 14 Ionawr 2025 |
|---|---|
| Cyflog: | £42,848 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Chwefror 2025 |
| Lleoliad: | Swansea |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 384890/2 |
Crynodeb
Do you enjoy working in a fast-paced, customer focused environment?
Do you thrive on creating and leading a coaching culture environment to achieve results?
Do you enjoy implementing new technology?
If so, we’d love to hear from you!
Working as part of the Corporate Affairs, the main purpose of this role is to manage within the Customer Service Centre and manage the technology that supports the delivery of the centre.
It will be your responsibility for the development of the people, systems and processes to meet both customer and business needs.
As the role holder, you will be supporting BAU and working with DVSA programs to shape the CSC for the future whilst maintaining the CCA and CSE standards.
Responsibilities include but are not limited to:
- Management responsibility within the Customer Service Centre, ensuring that agreed service standards are delivered, efficiencies maximised and customer satisfaction maintained.
- Evolve customer service strategy within the Customer Service Centre environment.
- Process definition, implementation and management of all business processes within the Customer Service Centre, paying particular attention to close working with project teams to ensure Customer Service Centre resource is in place and capable for all changes in business process necessitated by new projects.
- Demonstrate leadership by providing guidance to staff to support the delivery of objectives. Manage and engage with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service.
- Work in collaboration with other managers across all functions for the good of DVSA and to create a high performing and well respected Agency.
- Work with Service & Product Managers to develop services and procedures for Operations.
- Work with External Customers when necessary to build relationships proactively use feedback for process improvement.
For more information about the role and responsibilities please see the attached Candidate Pack.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd