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People Projects Co ordinator
| Posting date: | 13 January 2025 |
|---|---|
| Salary: | £33,150.84 per year, pro rata |
| Hours: | Full time |
| Closing date: | 23 January 2025 |
| Location: | Bolton, Greater Manchester |
| Remote working: | On-site only |
| Company: | Post Office Ltd |
| Job type: | Temporary |
| Job reference: | 17975 |
Summary
Reporting Line: People Projects Team Leader
Contract Type: Fixed Term Contract – 9 Months
Closing Date: 23rd January 2025
What to expect
As a People Projects Co Ordinator you will join us on our journey and delivery of a high-quality service to meet the agreed Service Specification for Post Office and have an in depth understanding of the end-to-end process.
You will be established and maintain excellent working relationships with all colleagues in Post Office and be prepared to work in a different service area / product team / location to deliver business or PSSC priorities.
This role offers you an exciting opportunity to be responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 25 days annual leave that increases with tenure
• Generous pension contribution
• Access to Benenden Healthcare
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
You will have experience of managing customer relationships. As a People Projects Co Ordinator, you will demonstrate the delivering to demanding deadlines as well as delivering services to a wide range of customers. You will:
• Ensure that key service measures are captured, and service failures, non-compliance or incidents are logged as per business requirements.
• Ensure that work instructions and process maps are kept up to date.
• Ensure that all control checks are delivered timely and accurately and maintaining a audit trail as directed in the PSSC Control manual
• Be flexibly in approach to meet customer requirements often to demanding timescales.
• Contribute effectively at team meetings, discussions, 121’s, and weekly Team Talk.
• Understand and comply with all Legal Requirement and business policy for your designated product area.
• Take ownership of all personal development, deliver agreed personal objectives and record on the performance management system.
About us
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.
Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.
Contract Type: Fixed Term Contract – 9 Months
Closing Date: 23rd January 2025
What to expect
As a People Projects Co Ordinator you will join us on our journey and delivery of a high-quality service to meet the agreed Service Specification for Post Office and have an in depth understanding of the end-to-end process.
You will be established and maintain excellent working relationships with all colleagues in Post Office and be prepared to work in a different service area / product team / location to deliver business or PSSC priorities.
This role offers you an exciting opportunity to be responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 25 days annual leave that increases with tenure
• Generous pension contribution
• Access to Benenden Healthcare
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
You will have experience of managing customer relationships. As a People Projects Co Ordinator, you will demonstrate the delivering to demanding deadlines as well as delivering services to a wide range of customers. You will:
• Ensure that key service measures are captured, and service failures, non-compliance or incidents are logged as per business requirements.
• Ensure that work instructions and process maps are kept up to date.
• Ensure that all control checks are delivered timely and accurately and maintaining a audit trail as directed in the PSSC Control manual
• Be flexibly in approach to meet customer requirements often to demanding timescales.
• Contribute effectively at team meetings, discussions, 121’s, and weekly Team Talk.
• Understand and comply with all Legal Requirement and business policy for your designated product area.
• Take ownership of all personal development, deliver agreed personal objectives and record on the performance management system.
About us
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.
Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.