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Transport Organiser
| Posting date: | 10 January 2025 |
|---|---|
| Salary: | £24,071 per year, pro rata |
| Hours: | Part time |
| Closing date: | 29 January 2025 |
| Location: | SK5 7DL |
| Remote working: | On-site only |
| Company: | Transport for Sick Children |
| Job type: | Permanent |
| Job reference: |
Summary
The post involves handling phone enquiries, receiving email referrals from health, education and social care professionals, arranging trips with our bank of volunteer drivers, confirming arrangements with referrers and families and keeping accurate records.
Hours: 12 per week, some overtime available (permanent)
Flexibility to cover for periods of holiday, sickness and absence
Service hours are Monday - Friday 08.30 - 16.00
Salary/Grade: Band 3 £24,071 pro-rata (£12.31ph)
Location: TfSC Office, SBIC 3rd floor, Broadstone Mill, Reddish, SK5 7DL
Reporting to: Charity Manager
Responsible to: Board of Trustees
This post is subject to a standard DBS check and a 3 month probationary period
Main Duties & Responsibilities
• Answering calls and handling telephone enquiries, taking referrals by e-mail
and from the charity website from health visitors, social workers, other health
professionals and very occasionally families who are known to us.
• Make telephone calls to volunteer drivers to arrange the trips.
• Confirm arrangements with the referring agency.
• Deal with changes, cancellations and ‘wasted’ trips (where a driver turns up
and no one is there to be collected) by good communication and record
keeping.
• Keep records of all trips, using the office diary, word processing, database &
spreadsheet applications.
• Keep records of addresses, referring agencies & clients, using office contacts,
database & spreadsheet applications.
• Maintain message/action book to ensure good internal communication.
• Ensure answer-phone messages are dealt with in a timely fashion and take
messages for others where appropriate.
• Contacting clients the day before by telephone to remind them of transport
booked.
• To undertake the appropriate training in Data Protection and Safeguarding.
• Maintain own accurate record of hours worked for monthly timesheet.
Qualifications/Requirements
• Exceptional communication skills
• Experience in coordinating transportation services are desirable
• Ability to work effectively in a small team
• Attention to detail and excellent organisational skills
• Experience of Microsoft 365 package, Dynamics knowledge would be a bonus
• Experience of working in the voluntary sector is advantageous
Hours: 12 per week, some overtime available (permanent)
Flexibility to cover for periods of holiday, sickness and absence
Service hours are Monday - Friday 08.30 - 16.00
Salary/Grade: Band 3 £24,071 pro-rata (£12.31ph)
Location: TfSC Office, SBIC 3rd floor, Broadstone Mill, Reddish, SK5 7DL
Reporting to: Charity Manager
Responsible to: Board of Trustees
This post is subject to a standard DBS check and a 3 month probationary period
Main Duties & Responsibilities
• Answering calls and handling telephone enquiries, taking referrals by e-mail
and from the charity website from health visitors, social workers, other health
professionals and very occasionally families who are known to us.
• Make telephone calls to volunteer drivers to arrange the trips.
• Confirm arrangements with the referring agency.
• Deal with changes, cancellations and ‘wasted’ trips (where a driver turns up
and no one is there to be collected) by good communication and record
keeping.
• Keep records of all trips, using the office diary, word processing, database &
spreadsheet applications.
• Keep records of addresses, referring agencies & clients, using office contacts,
database & spreadsheet applications.
• Maintain message/action book to ensure good internal communication.
• Ensure answer-phone messages are dealt with in a timely fashion and take
messages for others where appropriate.
• Contacting clients the day before by telephone to remind them of transport
booked.
• To undertake the appropriate training in Data Protection and Safeguarding.
• Maintain own accurate record of hours worked for monthly timesheet.
Qualifications/Requirements
• Exceptional communication skills
• Experience in coordinating transportation services are desirable
• Ability to work effectively in a small team
• Attention to detail and excellent organisational skills
• Experience of Microsoft 365 package, Dynamics knowledge would be a bonus
• Experience of working in the voluntary sector is advantageous