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Lead Quality Assurance Coordinator
| Posting date: | 10 January 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 February 2025 |
| Location: | OX4 6NL |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 67688 |
Summary
Job objectives and responsibilities•Assist the Quality Assurance Coordinators with day to day tasks, offering support and guidance where required•Ensure the effective planning/allocation of PPM/RW tasks using Mitie CAFM system and scheduling tools to aid the completion of all PPM/RW within the required targets.•Prepare schedule to maximise utilisation (where possible) and effectiveness of planned routes for appropriately skilled engineers to achieve PPM/RW SLAs each day.•To attend/host Operational ticket management review calls/meetings•Ensure mitigation reasons are obtained and applied in Maximo once agreed with the client•To identify areas of risk to KPIs and escalate to Supervisor/Contract Manager for action to eliminate, reduce or transfer the risk of failing SLA's•To carry out duties in compliance with Mitie Technical Facilities Management Policies and Procedures•Manage site specific Reactive ticket trackers, updating multiple times a day and distributing to relevant Operational team•Manage PPM backlog report, liaising with Operational teams to ensure backlog tickets are managed/progressed through to completion. Providing a Contract wide backlog update on a fortnightly basis.•Carry out various reporting requirements which look at productivity and track monthy delivery•Provide support to the Service Assurance Manager with end of month KPI/SLA results and submissions to the client•Provide support/manage the remedial process, working with the Operational team to ensure PPMs/Assets are in a satisfactory condition•Ensure Operational teams are carrying out PPM/RW works to a compliant standard. Review compliance reports to identify improvements•Ensuring relevant certification is attached in Mitie CAFM system•Working closely with Contract Managers, Supervisors, Admin and Service Assurance Teams•To perform tasks in a professional manner to a suitable standard which meets both Client and Mitie expectations•Comply with Mitie's Health and Safety policy/legislations•at service delivery, we must be the best at everything•We always ask ourselves, why do I do it this way? How can I do this better? What else can I do?•Have fun and be passionate about what you do