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Sheltered Housing Control Centre Operator
| Posting date: | 09 January 2025 |
|---|---|
| Salary: | £12.38 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 07 February 2025 |
| Location: | Rugby, Warwickshire, CV21 2RR |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Rugby RQ1424926 |
Summary
What's involved with this role:
Temporary Sheltered Housing Control Centre Operator
Reference no: Rugby RQ1424926
Candidates must be willing to work evenings, weekends and 12-hour shifts. This role is primarily nights-based working from 6pm to 6am although some flexibility to work day shifts is required to provide cover in an emergency.
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role, initially 2-3 months. Please do not apply if you are seeking a permanent position.
Enhanced DBS disclosure required for this role.
Full UK driving licence and access to own car.
Key Requirements:
SIA licence qualification desirable.
A minimum of 1-year relevant experience in a customer focused environment.
Be able to carry out day-to-day administrative tasks.
Must be able to make concise written reports in a timely and accurate manner.
Knowledge of Health and Safety policies and legislation.
Willing to work a shift pattern, including Bank Holidays and weekends.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
The purpose of the role is to provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.
Key Responsibilities:
Respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example attending on site.
Monitoring the Life Line Service.
Providing support to vulnerable members of the community.
Activate the Emergency Plan should the need arise.
Work together as part of a team, ensuring continuity of the service, to provide a 24 hour service every day of the year, by operating a shift system. Also, to provide short notice, emergency cover in the event of unforeseen absences of colleagues.
Maintain up- to-date and accurate records of all residents, calls, incidents and equipment connected with the Control Centre, demonstrating in all cases that policy and procedures were followed and describing the final outcome.
Promote, install, programme, test and maintain the equipment connected to the Control Centre. To diagnose and report any faults and take appropriate action.
Assist and communicate with all stakeholders, including the Police and health professionals, etc.
To monitor CCTV and to take appropriate action in line with policy and procedure.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion.
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Job Ref: Rugby RQ1424926
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.