Customer Relations Executive
| Posting date: | 08 January 2025 |
|---|---|
| Salary: | £28,000 per year |
| Hours: | Full time |
| Closing date: | 07 February 2025 |
| Location: | Barnsley |
| Remote working: | On-site only |
| Company: | Recruit4staff (Wrexham) Ltd |
| Job type: | Permanent |
| Job reference: | OPP-22025-207262 |
Summary
Recruit4staff are proud to be representing their client, a leading Waste / Recycling company in their search for a Customer Relations Executive to work based in the Lancashire and Yorkshire area.
For the successful Customer Relations Executive our client is offering:
• Salary up to £28,000 per annum
• 8:30am to 5:00pm Monday to Friday
• Permanent Position
• Benefits: Company Car, Holidays, Pension
The role - Customer Relations Executive :-
• Visit customers in the field / to their site for management of their enquiries and complaints
• Planning own diary and making appointments to see customers with the aim to resolve complaints and maintain a continued trading relationship
• Ability to manage a workload through a CRM system
• Dealing with a variety of initial queries, remaining customer focused to find the most suitable conclusion
• Engage in contractual matters and negotiation of rates where applicable
What our client is looking for in a Customer Relations Executive : -
• Experience in a customer service role - ESSENTIAL
• Customer relations and complaint management experience - ESSENTIAL
• End to End Complaint Resolution - ESSENTIAL
• Excellent communication, inter-personal analytical and Microsoft skills
• A full driving licence and flexibility to travel for meetings/training/site visits - ESSENTIAL
• Minimum 1-year experience within retentions - PREFERRED
Key skills or similar Job titles: Customer Relations Manager, Customer Retention Manager
Commutable From: Birmingham, West Midlands, Leicestershire, Coventry, Wolverhampton
For further information about this and other positions please apply now
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.