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Veteran Navigator
| Posting date: | 08 January 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 07 February 2025 |
| Location: | Fulham, South West London |
| Remote working: | On-site only |
| Company: | Stoll Foundation |
| Job type: | Temporary |
| Job reference: | VTNFTR |
Summary
Your office base will be at our Head office in Fulham, and you will expected to work in an agile manner and work at different locations. This could also be a secondment hosted at Stoll.
Role purpose:
To deliver the Navigator Programme in London as part of the Veterans Places, Pathways and People Programme (VPPP), to work collaboratively with veteran, third sector and public sector services
To support veterans with health and social needs, to improve their mental wellbeing and independence through meaningful activity.
Provide holistic support to Veterans, to enable individuals to access and sustain a range of activities and support within their local community
Key Responsibilities
Risk Assessment and Planning
To be responsible and accountable for delivering high quality support services to Veterans, their families and their dependents, through providing advice and support.
Work in accordance with person centred support plans, regularly review support plans ensuring that support services are co-ordinated with other agencies.
Enabling community integration to gain independence and ensure clients sustain tenancies where appropriate.
Financial Wellbeing
Ensure that clients access appropriate benefits advice to enable them to sustain living independently in their own homes.
Act as advocate for individuals and support them to obtain appropriate statutory or charitable support, liaising with relevant statutory and voluntary agencies on behalf of clients.
Assist clients to manage their finances, including advice on welfare and housing benefits and grant claims, as well as providing access, where appropriate, to financial and debt management support.
Joint working
Access and obtain support from relevant mental health, drug and alcohol, counselling and ex-services support/specialist agencies.
Identify and access opportunities for leisure, employment, education and training and other purposeful day time activities for clients
To work in a collaborative manner with a range of agencies and services
To collate resources and ensure information about service providers is shared with other partners of the VPPP portfolio and wider groups as required.
Health and Wellbeing
Build and sustain links with family, friends and the wider community.
Support the development of a healthy lifestyle and access to appropriate health/medical services where relevant
Arrange and escort clients to appropriate activities where this is identified within Support Plans.
Liaise and work with other agencies including specialist veteran services, housing, health and social care professionals as required in consultation with senior staff.
To network and establish effective working relationships and referral pathways with other delivery partners and members of the PPP programme.
Quality and regulatory compliance
Understand the legal framework in which STOLL provides support to Clients.
Work in accordance with the requirements of best practice in respect to support to vulnerable adults and safeguarding adults.
Health and Safety
Work in accordance with STOLL’s policy and legislative requirements for health and safety and report any accidents or potential accidents and near misses.
Equality and diversity
Manage and maintain services in accordance with the principles and practice of equality and diversity, taking account individual needs and requirements.
Experience
Experience of working with vulnerable adults in a support capacity, for example within support, employment, alcohol and drug misuse, mental health or physical disability services.
Experience/knowledge of the issues facing the ex-Service community.
Experience of carrying out needs & risk assessments, with a person centred approach.
Experience of lone working with a range of support needs.
Experience of working collaboratively with voluntary and statutory agencies, in regards to individual clients and the service.
Experience as an effective communicator - verbally and in writing.
Experience of case management and recording skills.
Experience of networking and managing relationships with different agencies.
Experience of managing own workload- including skills to prioritise, the ability to work with limited supervision and on one’s own initiative, but within a whole team approach.
Experience of the using IT including Microsoft Office applications, CRM (Client Record Management) systems and/or online collaboration platforms
Knowledge
Knowledge of mental health issues, including working within a trauma informed approach.
Knowledge of statutory and regulatory frameworks in adult social care.
Knowledge of best practice in regards to independent living.
Knowledge of the requirements in respect of safeguarding vulnerable adults
Core Competencies
A passion to support vulnerable Veterans
Understands the challenges faced by ex-Service men, women and families
Provides excellent service delivery to both internal and external Clients, responding promptly and effectively at all times
Communication
Communicates information clearly and concisely, both orally and in writing, with a wide range of audiences both formal and informal
Informs colleagues of successes, challenges and developments Health and Safety
An understanding of how to safeguard vulnerable adults and children
The consistent application of appropriate boundaries when working with Clients
Role purpose:
To deliver the Navigator Programme in London as part of the Veterans Places, Pathways and People Programme (VPPP), to work collaboratively with veteran, third sector and public sector services
To support veterans with health and social needs, to improve their mental wellbeing and independence through meaningful activity.
Provide holistic support to Veterans, to enable individuals to access and sustain a range of activities and support within their local community
Key Responsibilities
Risk Assessment and Planning
To be responsible and accountable for delivering high quality support services to Veterans, their families and their dependents, through providing advice and support.
Work in accordance with person centred support plans, regularly review support plans ensuring that support services are co-ordinated with other agencies.
Enabling community integration to gain independence and ensure clients sustain tenancies where appropriate.
Financial Wellbeing
Ensure that clients access appropriate benefits advice to enable them to sustain living independently in their own homes.
Act as advocate for individuals and support them to obtain appropriate statutory or charitable support, liaising with relevant statutory and voluntary agencies on behalf of clients.
Assist clients to manage their finances, including advice on welfare and housing benefits and grant claims, as well as providing access, where appropriate, to financial and debt management support.
Joint working
Access and obtain support from relevant mental health, drug and alcohol, counselling and ex-services support/specialist agencies.
Identify and access opportunities for leisure, employment, education and training and other purposeful day time activities for clients
To work in a collaborative manner with a range of agencies and services
To collate resources and ensure information about service providers is shared with other partners of the VPPP portfolio and wider groups as required.
Health and Wellbeing
Build and sustain links with family, friends and the wider community.
Support the development of a healthy lifestyle and access to appropriate health/medical services where relevant
Arrange and escort clients to appropriate activities where this is identified within Support Plans.
Liaise and work with other agencies including specialist veteran services, housing, health and social care professionals as required in consultation with senior staff.
To network and establish effective working relationships and referral pathways with other delivery partners and members of the PPP programme.
Quality and regulatory compliance
Understand the legal framework in which STOLL provides support to Clients.
Work in accordance with the requirements of best practice in respect to support to vulnerable adults and safeguarding adults.
Health and Safety
Work in accordance with STOLL’s policy and legislative requirements for health and safety and report any accidents or potential accidents and near misses.
Equality and diversity
Manage and maintain services in accordance with the principles and practice of equality and diversity, taking account individual needs and requirements.
Experience
Experience of working with vulnerable adults in a support capacity, for example within support, employment, alcohol and drug misuse, mental health or physical disability services.
Experience/knowledge of the issues facing the ex-Service community.
Experience of carrying out needs & risk assessments, with a person centred approach.
Experience of lone working with a range of support needs.
Experience of working collaboratively with voluntary and statutory agencies, in regards to individual clients and the service.
Experience as an effective communicator - verbally and in writing.
Experience of case management and recording skills.
Experience of networking and managing relationships with different agencies.
Experience of managing own workload- including skills to prioritise, the ability to work with limited supervision and on one’s own initiative, but within a whole team approach.
Experience of the using IT including Microsoft Office applications, CRM (Client Record Management) systems and/or online collaboration platforms
Knowledge
Knowledge of mental health issues, including working within a trauma informed approach.
Knowledge of statutory and regulatory frameworks in adult social care.
Knowledge of best practice in regards to independent living.
Knowledge of the requirements in respect of safeguarding vulnerable adults
Core Competencies
A passion to support vulnerable Veterans
Understands the challenges faced by ex-Service men, women and families
Provides excellent service delivery to both internal and external Clients, responding promptly and effectively at all times
Communication
Communicates information clearly and concisely, both orally and in writing, with a wide range of audiences both formal and informal
Informs colleagues of successes, challenges and developments Health and Safety
An understanding of how to safeguard vulnerable adults and children
The consistent application of appropriate boundaries when working with Clients