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1693 - Senior Onsite Support Engineer
| Posting date: | 08 January 2025 |
|---|---|
| Salary: | £41,463 to £52,040 per year |
| Additional salary information: | The national salary range is £41,463 - £45,276, London salary range is £47,657 - £52,040. Your salary will be dependent on your base location |
| Hours: | Full time |
| Closing date: | 19 January 2025 |
| Location: | UK |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 1693 |
Summary
Senior Onsite Support Engineer
Location: Regional (Specific onsite locations)
• Eastern
• London & South East
• North East and Yorkshire
• North Midlands
• South Midlands
• North West
• South West and Central
Please state your preferred region (above) in your application
Closing Date: 19th January
Interviews: Will be held in stages, per region from 27th January
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: National: £41,463 - £45,276 (which may include an allowance of up to £462) London: £47,657 - £52,040 (which may include an allowance of up to £418)
Working pattern: Full-time (Onsite), Flexible working,
Contract Type: Permanent
Vacancy number: 1693
This is a national role and there will be a requirement to travel to various sites to support the business and the wider Onsite Team.
The Role
We’re recruiting for Senior Onsite Support Engineers here at Justice Digital, to be part of our warm and collaborative Technology Support team. Our personal, customer-centric focus allows the MoJ business to run efficiently and effectively.
This role aligns with Senior Infrastructure Operations Engineer from the Government Digital and Data Framework
As the Senior Onsite Support Engineer, you will be reporting directly to Functional Leads, leading and people managing a team of engineers to ensure an excellent, effective, and efficient support service is delivered to all our customers and partners. The roles will require creative and adaptive thought and regularly need to consider and accommodate uncommon situations. The people in these roles will have the authority to act autonomously, and independently, departing from established patterns where deemed fit, and to be accountable for the outcomes.
This is a national role and there will be a requirement to travel to a variety of sites to support the business and the wider Onsite Team.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Senior Onsite Support Engineers act as second or third-line support for incidents, problems and changes to solutions and services. At this role level, you will:
• Contacting and liaising with end users when necessary and providing excellent customer service.
• Working in partnership with other IT areas to fix technical problems including liaising and escalating to third-line support and ensuring excellent partnership and collaborative working.
• Provide guidance on suitable technical workarounds that enable users to operate whilst a permanent resolution is being provisioned.
• Document and update IT support and knowledge management materials.
• An understanding of Assistive Technology to support users.
• Provide specialist technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement.
• Be responsible for preparations and support of IT operations solutions and services - physical or virtual - according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle.
• Coach and mentor junior team members.
• Assist in the provision of first-class services and consistent levels of capability, as required by the organisation.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Essential
• Technical Understanding: understand the core technical concepts related to the role and apply them with guidance.
• Testing: review requirements and specifications, define test conditions, identify issues and risks associated with work, analyse and report test activities and results.
• Continual Service Improvement: identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
• Incident Management: diagnose and prioritise incidents, investigate their causes and find resolutions.
• Service Focus: take inputs and establish coherent frameworks that work.
• User Focus: identify and engage with users or stakeholders to collate user needs evidence, understand, and define research that fits user needs, and use quantitative and qualitative data about users to turn user focus into outcomes.
• Asset and Configuration Management: maintain secure configuration and accurate information, control IT assets in one or more significant areas, and verify the location and state of assets.
• Problem Management: You can initiate and monitor actions to investigate patterns and trends to resolve problems. You can effectively consult specialists where required. You can determine the appropriate remedy and assist with its implementation. You can determine preventative measures.
Willingness to be assessed against the requirements for SC clearance
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
How to Apply
All candidates must submit a CV and Statement of Suitability (of up to 750 words) which describes how you meet the below requirements:
• Technical Understanding: understand the core technical concepts related to the role and apply them with guidance.
• Testing: review requirements and specifications, define test conditions, identify issues and risks associated with work, analyse and report test activities and results.
• Asset and Configuration Management: maintain secure configuration and accurate information, control IT assets in one or more significant areas, and verify the location and state of assets.
Location: Regional (Specific onsite locations)
• Eastern
• London & South East
• North East and Yorkshire
• North Midlands
• South Midlands
• North West
• South West and Central
Please state your preferred region (above) in your application
Closing Date: 19th January
Interviews: Will be held in stages, per region from 27th January
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: National: £41,463 - £45,276 (which may include an allowance of up to £462) London: £47,657 - £52,040 (which may include an allowance of up to £418)
Working pattern: Full-time (Onsite), Flexible working,
Contract Type: Permanent
Vacancy number: 1693
This is a national role and there will be a requirement to travel to various sites to support the business and the wider Onsite Team.
The Role
We’re recruiting for Senior Onsite Support Engineers here at Justice Digital, to be part of our warm and collaborative Technology Support team. Our personal, customer-centric focus allows the MoJ business to run efficiently and effectively.
This role aligns with Senior Infrastructure Operations Engineer from the Government Digital and Data Framework
As the Senior Onsite Support Engineer, you will be reporting directly to Functional Leads, leading and people managing a team of engineers to ensure an excellent, effective, and efficient support service is delivered to all our customers and partners. The roles will require creative and adaptive thought and regularly need to consider and accommodate uncommon situations. The people in these roles will have the authority to act autonomously, and independently, departing from established patterns where deemed fit, and to be accountable for the outcomes.
This is a national role and there will be a requirement to travel to a variety of sites to support the business and the wider Onsite Team.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Senior Onsite Support Engineers act as second or third-line support for incidents, problems and changes to solutions and services. At this role level, you will:
• Contacting and liaising with end users when necessary and providing excellent customer service.
• Working in partnership with other IT areas to fix technical problems including liaising and escalating to third-line support and ensuring excellent partnership and collaborative working.
• Provide guidance on suitable technical workarounds that enable users to operate whilst a permanent resolution is being provisioned.
• Document and update IT support and knowledge management materials.
• An understanding of Assistive Technology to support users.
• Provide specialist technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement.
• Be responsible for preparations and support of IT operations solutions and services - physical or virtual - according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle.
• Coach and mentor junior team members.
• Assist in the provision of first-class services and consistent levels of capability, as required by the organisation.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Essential
• Technical Understanding: understand the core technical concepts related to the role and apply them with guidance.
• Testing: review requirements and specifications, define test conditions, identify issues and risks associated with work, analyse and report test activities and results.
• Continual Service Improvement: identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
• Incident Management: diagnose and prioritise incidents, investigate their causes and find resolutions.
• Service Focus: take inputs and establish coherent frameworks that work.
• User Focus: identify and engage with users or stakeholders to collate user needs evidence, understand, and define research that fits user needs, and use quantitative and qualitative data about users to turn user focus into outcomes.
• Asset and Configuration Management: maintain secure configuration and accurate information, control IT assets in one or more significant areas, and verify the location and state of assets.
• Problem Management: You can initiate and monitor actions to investigate patterns and trends to resolve problems. You can effectively consult specialists where required. You can determine the appropriate remedy and assist with its implementation. You can determine preventative measures.
Willingness to be assessed against the requirements for SC clearance
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
How to Apply
All candidates must submit a CV and Statement of Suitability (of up to 750 words) which describes how you meet the below requirements:
• Technical Understanding: understand the core technical concepts related to the role and apply them with guidance.
• Testing: review requirements and specifications, define test conditions, identify issues and risks associated with work, analyse and report test activities and results.
• Asset and Configuration Management: maintain secure configuration and accurate information, control IT assets in one or more significant areas, and verify the location and state of assets.