Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
CUSTOMER SERVICE ADVISOR - 3 POSTS
| Dyddiad hysbysebu: | 07 Ionawr 2025 |
|---|---|
| Cyflog: | £24,027 i £28,163 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Chwefror 2025 |
| Lleoliad: | HU1 2AG |
| Cwmni: | Hull City Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 32444 |
Crynodeb
We are looking for individuals with excellent customer service skills who are positive, sensitive and have an exemplary telephone manner, adapting an approach that is appropriate to ensure equality of access to all.
A positive image of the council must be conveyed at all times and Customer Service standards must be maintained.
Successful candidates will be trained to deliver a good knowledge of all service areas including Council Tax, Housing, Welfare/Benefits and Environmental Services including Waste.
You will work as part of a team to deliver an efficient and effective customer service as a contact centre agent. Supporting and assisting in the delivery of services to respond to the customer’s needs and expectations. Ensuring that as many enquiries as possible are resolved at first point of contact and customers are encouraged to access all services available to them online.
We are open 24/7 365 days of the year, we are looking for flexible individuals able to work across the following contact channels; telephone, live chat and email. Bank holidays and weekend working is on a rota basis.
Normal working hours between 08:00-19:00
Working Monday to Sunday
You are required to work 1-3 weekends (Either the Saturday or the Sunday with a day off in the week)
Bank holiday cover is required on a rota basis
An enhanced hourly rate of pay is applied for weekend and bank holiday working
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
For an informal discussion about the role, please contact Rachael Worsnop, Contact Centre Team Leader, on 01482 300 309 or rachael.worsnop@hullcc.gov.uk
Benefits of working for Hull City Council – Working for hull city council
Why Hull is a great place to live and work – Working for hull city council
How to apply for our jobs - Working for hull city council
A positive image of the council must be conveyed at all times and Customer Service standards must be maintained.
Successful candidates will be trained to deliver a good knowledge of all service areas including Council Tax, Housing, Welfare/Benefits and Environmental Services including Waste.
You will work as part of a team to deliver an efficient and effective customer service as a contact centre agent. Supporting and assisting in the delivery of services to respond to the customer’s needs and expectations. Ensuring that as many enquiries as possible are resolved at first point of contact and customers are encouraged to access all services available to them online.
We are open 24/7 365 days of the year, we are looking for flexible individuals able to work across the following contact channels; telephone, live chat and email. Bank holidays and weekend working is on a rota basis.
Normal working hours between 08:00-19:00
Working Monday to Sunday
You are required to work 1-3 weekends (Either the Saturday or the Sunday with a day off in the week)
Bank holiday cover is required on a rota basis
An enhanced hourly rate of pay is applied for weekend and bank holiday working
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
For an informal discussion about the role, please contact Rachael Worsnop, Contact Centre Team Leader, on 01482 300 309 or rachael.worsnop@hullcc.gov.uk
Benefits of working for Hull City Council – Working for hull city council
Why Hull is a great place to live and work – Working for hull city council
How to apply for our jobs - Working for hull city council
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.