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Housekeeping Supervisor
| Posting date: | 03 January 2025 |
|---|---|
| Salary: | £13.1 per hour |
| Additional salary information: | £13.1 per hour plus excellent company benefits |
| Hours: | Full time |
| Closing date: | 06 February 2025 |
| Location: | G2 7DA |
| Company: | Heeton Hospitality UK |
| Job type: | Permanent |
| Job reference: | 86e2b9b081d948b88967 |
Summary
The moment guests step into one of our hotels, they enter a genuinely memorable experience. As Housekeeping Supervisor you’ll help the Housekeeping Manager supervise all aspects of housekeeping and laundry – ensuring high standards are maintained.
Your day-to-day- Ensure smooth running of the Housekeeping Department in the absence of the Accommodation Manager/Head Housekeeper.
- Supervise the activities of all team members ensuring that they are aware of their responsibilities and are performing all duties to a consistently high standard.
- Ensure all guests are greeted in a warm and courteous fashion and tended to in a professional manner by every team member.
- Assist with the preparation of weekly rotas and ensure a balance of duties within the team.
- Coordinate individual and group arrivals and departures.
- Daily monitoring of rooms by conducting and documenting inspections of assigned rooms.
- Check the status of all rooms (i.e., out of order, VIPs etc) and communicate with appropriate personnel on a daily basis.
- Agree on objectives for self-development in line with the departments & hotel’s objectives.
- Working & cooperating with colleagues to enhance the guests' experience at all times.
- Stock control.
- The supervision of the team to maintain standards of cleanliness.
- Maintain a visible presence on your allocated floors including public areas to ensure all customer requests and queries are responded to promptly and effectively.
- Continually develop new knowledge and skills to ensure best-practice service delivery.
This position is part of the Property Management team and is directly accountable to the Accommodation Manager/Head Housekeeper and General Manager. You are responsible for the supervision of the day-to-day operation of the hotel’s housekeeping department.
What we need from you- Previous experience in a hotel housekeeping supervisory position
- Good presentation and appearance.
- Excellent verbal communication skills.
- Customer care skills.
- Experience working as part of a team.
- Flexibility to work a variety of shifts.
- Willingness to multi-skill.
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Retention bonus on completion of 3 and 6-month service
- Service-based annual leave (increase up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated and IHG hotels
- Referral scheme
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
- Heeton is an expanding company which offers excellent career opportunities
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process