Trainee Complaints Advisor
| Posting date: | 06 January 2025 |
|---|---|
| Salary: | £24,500 to £26,500 per year |
| Hours: | Full time |
| Closing date: | 05 February 2025 |
| Location: | SG1 2EF |
| Remote working: | On-site only |
| Company: | Talent Finder |
| Job type: | Permanent |
| Job reference: | TRSTS-035-22254 |
Summary
Trainee Complaints Advisor | Stevenage, Hertfordshire | Monday to Friday 9.00am – 5.00pm | Starting salary of £24,500, with an increase after 6 months
Are you passionate about delivering exceptional customer service?
Do you thrive in a dynamic and fast-paced environment?
Our client, a market-leading company that connects consumers with trusted tradespeople, is seeking a dedicated and detail-oriented Trainee Complaints Advisor to join their vibrant team!
As a Trainee Complaints Advisor, you will play a pivotal role in ensuring customers receive prompt and effective resolution to their concerns.
Are you the right person for the job?
• An excellent standard of spoken and written English
• A calm and empathetic nature.
• Excellent problem-solving abilities.
• Familiarity with CRM and word processing packages.
• Customer-centric mindset and a passion for delivering exceptional service.
• Strong Administration Skills
• Comprehensive IT Skills
What will your role look like?
• Managing customer complaints through various channels
• Collaborating with different parties to investigate and resolve issues
• Identifying trends and providing insights to improve overall customer satisfaction
• Responding to emails and phone calls professionally and courteously
• Maintaining accurate records of complaints and resolutions
What can you expect in return?
• A dynamic and collaborative work environment
• Opportunities for career growth and professional development
• Competitive salary and benefits package
• Inclusive and diverse workplace culture
• Recognition for your contributions
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.