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HEO ICE Investigator, Office of the Independent Case Examiner
| Posting date: | 06 January 2025 |
|---|---|
| Salary: | £37,497 to £38,373 per year |
| Hours: | Full time |
| Closing date: | 20 January 2025 |
| Location: | Bootle |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 382753/1 |
Summary
Having regular dialogue with customers and Child Maintenance Service and/or Department for Work and Pensions to gather information to assist an investigation, and to settle complaints at the earliest opportunity.Analysing complex information from customers and CMS and/or DWP and considering guidance and operational procedures to enable robust investigation reports to be produced.Identifying scope to settle complaints at the earliest opportunity. Drafting findings and articulating recommendations to address the complaint raised.Ensuring completeness and accuracy of evidence gathered, as part of an investigation, to reach a fair and balanced conclusion.Drafting high quality closure letters and / or a detailed report of an investigation and proposed conclusions for consideration by the Independent Case Examiner.Attending case conferences with senior leaders and the Independent Case Examiner to present detailed explanations of case events and enabling findings to be reached and appropriate recommendations for redress made.Managing an active caseload of case investigations whilst meeting challenging quality standards and productivity targets.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.