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Patient Advisor
| Posting date: | 03 January 2025 |
|---|---|
| Salary: | £11.44 per hour |
| Additional salary information: | £11.44 an hour |
| Hours: | Full time |
| Closing date: | 15 January 2025 |
| Location: | Newport, PO30 1NR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3294-PA-NHC-0125 |
Summary
Communication To deal with face-to-face, e-mail and telephone enquiries, re-directing to others as appropriate, and recording and prioritising messages. Provide and receive confidential and complex information from a range of sources, and escalating as required. To identify and use the most effective means of communication, appropriate to the situation and individuals involved. To manage own behaviour in a positive manner to maintain effective working relationships To always behave professionally and uphold the reputation of the Practice To observe complete confidentiality of all information including awareness and adherence to the legal requirements of the Data Protection Act. Analysis and Judgement To ensure you are competent and appropriately trained to carry out any delegated responsibility you accept. To maintain a clean and safe environment for patients, visitors and staff reporting building or equipment faults Recognise and inform managers of any matters requiring their immediate attention or expedite and progress issues with appropriate lead, as and when necessary, to ensure that deadlines are met. Patient and Client Care Contact with patients, assisting where needed and appropriate Service and Policy Development To be aware of relevant Practice related policies/procedures relevant to the post. Information System use and management Use relevant IT systems to support role including SystmOne, Team Net, Word, Excel, Access, and other systems where necessary.