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Business Operations Analyst
| Posting date: | 03 January 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 02 February 2025 |
| Location: | EC2A 4AA |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Telefonica Tech UK&I Ltd |
| Job type: | Permanent |
| Job reference: | REF386P |
Summary
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold
Trusted Partners:
Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
Fortinet: Elite VIP Program – one of only 2 in the UK
AWS: Advanced Solution & Managed Service Provider Program
Job Description
You will work closely with Telefónica Tech’s UK&I leadership team to collect, analyse and report management data to support decisions on day-to-day operations, strategic planning and specific business performance issues. The role requires a strong and collaborative individual who is detail oriented, capable of doing analysis across multiple data platforms, translating these insights into actionable recommendations.
Responsibilities
Reporting and Analytics:
Work with internal teams to identify and gather information needed to support business objectives and goals;
Analyse and present data to improve management reporting and support senior leadership team decisions;
Use data to recommend and facilitate business optimisation programmes;
Identify process gaps through the analysis of data;
Take ownership of various financial reports, being responsible for accuracy and timely delivery of data;
Collaborate with accounting teams across geographies to investigate, interpret and summarise data findings;
Assist with data management and clean-up when necessary.
Operational Support:
Provide operational support by improving the operational systems, processes and policies in support of the business goals, specifically support better management reporting, information flow and management and organisational planning;
Coordinate planning, prepare necessary materials and liaise with internal teams to deliver flawless execution of projects or initiatives;
Identify gaps in current operational model and collaborate with internal teams to plan and implement solutions;
Efficiently and accurately complete operations and administrative duties;
Complete research requests on new and existing initiatives.
Skills and Experience
Ability to multi-task and manage multiple projects, processes, programs, and procedures simultaneously while working under pressure to meet deadlines, organizational goals and initiatives;
Exceptional analytical skills with ability to develop insights and draw conclusions beyond what is readily apparent;
Excellent oral and written communication to translate business needs and requirements in a clear, concise, and effective manner;
Personable, adaptable and flexible with the ability to work successfully in a high-energy, fast paced, rapidly changing environment;
Ability to effectively interact with business partners at varying levels;
Strong interest in leveraging technology, tools, and process improvements to develop innovative solutions and drive continuous improvement;
Ability to identify gaps in operations;
Experience in an analytic space or relevant professional experience;
Skilled in Microsoft Excel;
Experience with data visualisation tools e.g. PowerBI is preferred;
Experience working in geographically dispersed teams is preferred.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold
Trusted Partners:
Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
Fortinet: Elite VIP Program – one of only 2 in the UK
AWS: Advanced Solution & Managed Service Provider Program
Job Description
You will work closely with Telefónica Tech’s UK&I leadership team to collect, analyse and report management data to support decisions on day-to-day operations, strategic planning and specific business performance issues. The role requires a strong and collaborative individual who is detail oriented, capable of doing analysis across multiple data platforms, translating these insights into actionable recommendations.
Responsibilities
Reporting and Analytics:
Work with internal teams to identify and gather information needed to support business objectives and goals;
Analyse and present data to improve management reporting and support senior leadership team decisions;
Use data to recommend and facilitate business optimisation programmes;
Identify process gaps through the analysis of data;
Take ownership of various financial reports, being responsible for accuracy and timely delivery of data;
Collaborate with accounting teams across geographies to investigate, interpret and summarise data findings;
Assist with data management and clean-up when necessary.
Operational Support:
Provide operational support by improving the operational systems, processes and policies in support of the business goals, specifically support better management reporting, information flow and management and organisational planning;
Coordinate planning, prepare necessary materials and liaise with internal teams to deliver flawless execution of projects or initiatives;
Identify gaps in current operational model and collaborate with internal teams to plan and implement solutions;
Efficiently and accurately complete operations and administrative duties;
Complete research requests on new and existing initiatives.
Skills and Experience
Ability to multi-task and manage multiple projects, processes, programs, and procedures simultaneously while working under pressure to meet deadlines, organizational goals and initiatives;
Exceptional analytical skills with ability to develop insights and draw conclusions beyond what is readily apparent;
Excellent oral and written communication to translate business needs and requirements in a clear, concise, and effective manner;
Personable, adaptable and flexible with the ability to work successfully in a high-energy, fast paced, rapidly changing environment;
Ability to effectively interact with business partners at varying levels;
Strong interest in leveraging technology, tools, and process improvements to develop innovative solutions and drive continuous improvement;
Ability to identify gaps in operations;
Experience in an analytic space or relevant professional experience;
Skilled in Microsoft Excel;
Experience with data visualisation tools e.g. PowerBI is preferred;
Experience working in geographically dispersed teams is preferred.