Technical Support Analyst
| Posting date: | 03 January 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 02 February 2025 |
| Location: | nottingham, NG2 3NG |
| Company: | Nottingham City Council |
| Job type: | Permanent |
| Job reference: | 4319 |
Summary
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Starting Salary is £31,586 (Level one) rising to £34,314 per annum (pro rata for part-time)
Location: Loxley House, Station Street, Nottingham. NG2 3NG
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
We have 2x Technical Support Analyst posts available. The key purpose of the role is to provide a second line point of escalation for all internal colleagues and customers, managing support activities such as planned maintenance and systems administration tasks. Provide a experienced and knowledgeable service to meet the customers requirements and service level targets, in line with ITIL standards and procedures adopted by the Council. To ensure that the day to day support and maintenance processes of technical systems and applications are efficiently operated and managed, meeting or exceeding service targets; that they are aligned to customer requirements. Post holders will provide a source of technical expertise in areas such as VoIP, Microsoft SCCM / Intune, VMware, Networking etc
About You
The ideal candidate will have:
· To have substantial years working knowledge of providing IT Customer Support at second line level in complex desktop and networking environment.
· To have experience of parameter modifications. developing workarounds or site specific enhancements, reconfigure systems, changing operating procedures and training users, where appropriate amend documentation.
· To have a recognised training relevant to an IT support environment e.g. ITIL, Microsoft 365 / Azure or 3 years experience in service desk incident management
· Proven ability as a Systems Administrator within a rapidly changing technological environment e.g. networks, desktop support, internet and email configuration. Troubleshooting networking, software and application problems, evaluate and install upgrade patches and hot fixes using tools such as SCCM or InTune.
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Rav Ghattaora, IT Technical Services Manager, by email at rav.ghattaora@nottinghamcity.gov.uk
Closing Date: Friday 17th January 2025
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: to be confirmed
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home
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