Warning
This job advert has expired and applications have closed.
Customer Support Officer
| Posting date: | 02 January 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £11.44 |
| Hours: | Part time |
| Closing date: | 01 February 2025 |
| Location: | Marshall House, 124 Middleton Road, Morden SM4 6RW |
| Remote working: | On-site only |
| Company: | Jannet Security Services Ltd |
| Job type: | Permanent |
| Job reference: | JSS/CSO 012025 |
Summary
As a Customer Support Officer at Jannet Security Services, you will be responsible for providing exceptional customer service to our clients. You will handle inquiries, resolve issues, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a commitment to maintaining the highest service standards.
Key Responsibilities:
Answer customer inquiries via phone, email, and in-person interactions.
Provide information about services, pricing, and security solutions.
Resolve customer complaints and issues in a timely and professional manner.
Process service requests and coordinate with relevant departments.
Maintain accurate customer records and update as needed.
Ensure the highest level of customer satisfaction by meeting expectations.
Work closely with the sales and operations teams to resolve client concerns.
Assist with other administrative tasks as required.
Key Responsibilities:
Answer customer inquiries via phone, email, and in-person interactions.
Provide information about services, pricing, and security solutions.
Resolve customer complaints and issues in a timely and professional manner.
Process service requests and coordinate with relevant departments.
Maintain accurate customer records and update as needed.
Ensure the highest level of customer satisfaction by meeting expectations.
Work closely with the sales and operations teams to resolve client concerns.
Assist with other administrative tasks as required.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.