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Customer Service Advisor

Job details
Posting date: 31 December 2024
Salary: £22,250.00 to £22,250.00 per year
Hours: Full time
Closing date: 14 January 2025
Location: Skelmersdale, Lancashire, WN8 6NY
Remote working: On-site only
Company: The Co-operative Bank
Job type: Permanent
Job reference: 029062_1735649336

Summary

Customer Service Advisors - Call Centre Location: Skelmersdale
Start salary: £22,250 + enhancements & benefits
Hours: Full time 35 hours per week Shift patterns are set on a 4 week rota, given in advance. Shift patterns are between Monday-Friday 8am-7pm and Saturday & Sunday 9am-5pm. Sample shift patterns are available upon request. Want to change the world? A career that makes a difference We're not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. We don't just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we're market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*. What you'll be working on
  • You will be taking high volumes of inbound calls and identifying customers' banking needs, whilst guaranteeing the right outcome for our customers and the bank.
  • As you progress you will learn more skills that will develop your knowledge and capabilities, including identifying, preventing and stopping financial crime.
  • As the first point of contact for our customers, you'll be multi-tasking across different systems whilst providing high quality service.
  • You'll be problem solving and bringing a unique perspective to challenge and help shape our customer journey.
  • By educating customers on safer ways of banking, you'll be providing protection from scam and fraud attacks, helping keep their money safe.
We're looking for colleagues who have * Strong experience in a customer facing role, including telephony, retail or hospitality * Evidence of IT skills and a demonstrable ability to learn and use new systems * Ability to follow and understand regulatory policies and processes * Experience in dealing with challenging or vulnerable customers * A background of working in a fast paced environment and achieving targets or deadlines * High attention to detail * Robust listening and problem solving skills * Clear and concise two way communication skills - both written and verbal * A passion to deliver an exceptional customer centric approach Benefits
  • 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
  • Upskill opportunities with associated pay increases
  • 2 paid volunteering days per year
  • Performance based annual bonus scheme
  • Free Onsite parking
  • For our full list of benefits please visit our careers page
Our recruitment process
  • Initial call with recruiter
  • HireVue video assessment
  • Final stage competency based interview
We can only consider candidates with the right to work in the UK at this time. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks. Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.

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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
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