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Contract Support Officer
| Posting date: | 27 December 2024 |
|---|---|
| Salary: | £26,530.00 to £29,114.00 per year |
| Additional salary information: | £26530.00 - £29114.00 a year |
| Hours: | Full time |
| Closing date: | 26 January 2025 |
| Location: | Coalville, LE67 3FT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0349-24-0013 |
Summary
The role will be required to support the wider PCL group by providing the following tasks and responsibilities: Responsible for negotiating, managing, and reporting on the performance of various lower value but high-volume contracts, including those between LLR PCL and individual GP practices or PCNs for non-GMS commissioned services. Providing administrative support to provider contract and performance meetings, inclusive of organisational responsibilities, ensuring that action logs are kept up to date, that queries and actions are followed up for resolution, and ensuring that the frequency and attendees of the meetings are appropriate. Managing contract documentation and provider contract assurances such as evidence of professional indemnity, training and adherence to contract KPIs Relationship management with a broad range of internal and external partners. Support the contract management process, working closely with the PCL Enabling Team (Contracts, Finance, Digital and Business Intelligence) to minimise financial risk to PCL. Support with review and renewal of contracts through the contracts management system. This would include, reviewing existing terminology for potential changes, drafting of new agreements and specifications to be sent and liaison with the provider to ensure most up to date contacts for signing. Responsible for assessing and answering queries from Providers/Commissioners relating to contract portfolio To perform analysis within specified data sets and report the trends to commissioners. If a continuation of this is required for further reporting periods, then work would be needed with the Business Intelligence team to create a dashboard for the future. To ensure contracts are signed in a timely manner, chasing relevant individuals and escalating where appropriate Analysing provider returns on a monthly submission for confirmation of submission Contracts Administration -Organising and supporting contract meetings with Providers, including preparing agendas -Providing administrative support to the Head of Contracts and Assistant Contract Manager to ensure the smooth running of the team - Acting as a point of contact for teams, dealing & responding effectively with queries from stakeholders & passing on relevant information to appropriate team members. -Monitoring procurement websites to identify potential opportunities for the organisation Contracts Management -Assist with the co-ordination and planning of the annual contract negotiations ensuring robust systems are in place to secure year on year improvement in quality, outcomes and value for money from contract performance, for an agreed portfolio of contracts. -Investigate and independently resolve queries from Commissioners, communicating any identified risks relating to contract portfolio -Supporting the development of the Contracts Teams internal performance and contract management systems -Reporting to the Head of Contracts on provider contract performance, highlighting concerns or risks, and tracking corrective actions Communication To ensure effective communications and working practices most especially between Contracting, Finance and also with Operational leads within the team and providers and ensure that information held is accurate and reflects developments. To support integrated working practices with enhanced overall awareness of the NHS Contracting, Finance, Performance and Information agendas and to facilitate speedy and effective resolution of issues Attend PCL team meetings and contract meetings on a regular basis Ensure that reports are circulated to ICBs within agreed deadlines and quality standards. To act with compassion and represent the company vision and values at all times during internal and external interactions with a wide range of stakeholders such as ICB colleagues, Sub-Contract Providers, internal management and teams. Quality, Clinical and Data Governance Work collaboratively with the Quality team to review quality performance against the metrics specified in contracts, and coordinate with Providers as necessary Understanding of reporting governance requirements in alignment with PCL's internal policies and external stakeholder requirements. To ensure patient confidentiality is maintained at all times and that you do not access patient related information (either electronic or paper based) which you do not need during the course of your work. General duties of all employees -To provide services in a manner that enables all members of the community to access them, irrespective of race, ethnic origin, physical or mental disability and access appropriate services to their age and gender. -To undertake training to meet the requirements of your role. -To behave in a manner that respects the differing needs and cultures of other staff. To actively participate in an Annual Appraisal and provide evidence to demonstrate achievements towards your Knowledge and Skills Framework. To demonstrate appropriate behaviours in delivering a quality service to both internal and external customers To identify your development needs within the Annual Appraisal to ensure that any CPD requirements are achieved and demonstrated in practice. This Job Description provides a guide to the duties and responsibilities of the post and is not an exhaustive list. The tasks and responsibilities of this post are likely to evolve in line with PCLs continued organisational development. The Job Description may be amended over time, in consultation with the postholder to meet the needs of the service. - Being familiar with and adhering to PCL policies.