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Operational Support Admin | North Middlesex University Hospital NHS Trust
| Posting date: | 26 December 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,522.80 (pro rata for part-time hours) per annum inclusive of HCAS |
| Hours: | Part time |
| Closing date: | 25 January 2025 |
| Location: | Enfield, EN1 3ES |
| Company: | North Middlesex University Hospital NHS Trust |
| Job type: | Apprenticeship |
| Job reference: | 6801497/393-NMUH-2034 |
Summary
We are seeking to appoint a person with a great work ethic who possesses excellent interpersonal & communication skills to the role of a Band 3 Operational Support Admin position
Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.
For this role you will undertake a 22-month development programme as a Business Administrator within the 0-19 Admin Services , through work-based learning and by attending regular training sessions. Successfully completing the training programme and qualification will lead to an Advanced Apprenticeship Level 3.
This position is offered on a fixed term contract with the opportunity to become permanent once the qualification is successfully completed and achieved.
Please noteApprenticeships do require candidates to be resident in the UK for at least 3 years at the start of their apprenticeship. Please be advised if you already hold a relevant qualification in this subject area ( Improvement) at this level or higher you are not eligible to apply for this role.To provide a high quality administrative, clerical service for clients and their carers who access the services in the community division.
Please see the Job Description and the Persons Specification for further details about the job role.
Scheduling appointments for Ante-natals /New Births/Developmental Checks
Calling clients
Covering Single point of access switchboard
Covering various Email In-boxes and dealing with the contents of,
Working to specific deadlines
Updating of clients records
Data In put
Working as part of a large team
North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospitalhere
Duties and responsibilities
To operate a desktop PC/Lap top
To manage a comprehensive administrative service to the department
To be responsible for the provision of administrative support as required by the operational support Manager/Team Supervisor
To receive telephone calls and emails from outside agencies, deal with them if possible or refer them on as appropriate.
Provide statistics and reports as and when required.
Ensure compliance with local policies and maintain accurate records
Deal with correspondence on behalf of the OSM as necessary
To be familiar and able to use RIO (training will be made available as necessary)
Screen messages, telephone calls and emails, instigate appropriate action or ensure that accurate messages are passed on and progress followed up if necessary. Deal with enquiries in a sympathetic and empathetic manner and if possible refer on if appropriate.
Work independently using own initiative with minimum direct supervision
To undertake on-going personal development through participation in appraisal and supervision.
Co-ordinate and send out documents, contracts and / or reports on request.
To attend meetings as requested by clinical leads
To have a working knowledge of the Data Protection Act and its requirements, in respect to confidentiality for both patients and staff ensuring any computerised system is maintained as requested.
Deal with issues that arise appropriately, including enquiries, complaints from members of the public and patients, and where appropriate refer on, ensuring that no issue is inappropriately delayed in being actioned because of the absence of the management team
Ensure good working relationships with all staff, the organisation and outside agencies.
To plan and co-ordinate your workload to ensure all deadlines are met and objectives achieved.
To undertake additional duties where appropriate as requested by the service.
This job description will be reviewed as and when necessary, in conjunction with the post holder
This is not an exhaustive list of duties and responsibilities, the post holder may be required to work across service lines and undertake other duties which fall within the grade of the job in discussion with the manager.
This job description gives a general outline of the post and it is not intended to be inflexible or a final list of duties, it may therefore be amended from time to time in consultation with the post holder.
After several years of ever closer working, North Mid and Royal Free London are planning to come together as one organisation to enable them to go further and faster in improving services for patients and the health of the local community than they can achieve separately. The merger of North Mid into the RFL group is currently expected to take place on 1 January 2025, subject to NHS England and Secretary of State approval.
This advert closes on Monday 6 Jan 2025