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Help Desk Co-Ordinator / Administrator
| Posting date: | 24 December 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 23 January 2025 |
| Location: | SE28 0NZ |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 67558 |
Summary
Job objectives and responsibilities
-Be a point of contact with the client
-Provide support to the site team.
-To perform tasks in a professional manner to a suitable standard to meet both Client and mitie expectations.
Note
The site is a young offenders / cat C prison so security clearance is required to work on site. Failure to obtain the
security clearance or have the security clearance removed at a later date will result in removal from contract.
Main duties and accountabilities
-Make and receive telephone queries
-Categorising and Issue of job cards for PPM's, Reactive and remedial to the correct engineer and sub- contractor. Ensuring that jobs are complete and returned in order to close dockets on the prison system (Planet FM)
-Assist with meeting all targets on contractual and statuary requirements with in your scope of work.
-Operating Planet FM maintenance program (training to be provided)
-Other administration duties are filing work dockets, job cards and archiving.
-Minute taking
-Follow up on outstanding work and orders with sub-contractors
-Maintain required spread sheets
Person Specification
-Good IT skill: Excel, word and power point.
-Administrative experience.
-Experience of a CAFM system and advantage
-Good communication skills.
-Strong customer care focus.
-Must be able to work in a prison environment.
Health and Safety responsibilities
-Follow Group and company policies and procedures at all times;
-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
-Use all work equipment and personal PPE properly and in accordance with training received;
-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system
-Be a point of contact with the client
-Provide support to the site team.
-To perform tasks in a professional manner to a suitable standard to meet both Client and mitie expectations.
Note
The site is a young offenders / cat C prison so security clearance is required to work on site. Failure to obtain the
security clearance or have the security clearance removed at a later date will result in removal from contract.
Main duties and accountabilities
-Make and receive telephone queries
-Categorising and Issue of job cards for PPM's, Reactive and remedial to the correct engineer and sub- contractor. Ensuring that jobs are complete and returned in order to close dockets on the prison system (Planet FM)
-Assist with meeting all targets on contractual and statuary requirements with in your scope of work.
-Operating Planet FM maintenance program (training to be provided)
-Other administration duties are filing work dockets, job cards and archiving.
-Minute taking
-Follow up on outstanding work and orders with sub-contractors
-Maintain required spread sheets
Person Specification
-Good IT skill: Excel, word and power point.
-Administrative experience.
-Experience of a CAFM system and advantage
-Good communication skills.
-Strong customer care focus.
-Must be able to work in a prison environment.
Health and Safety responsibilities
-Follow Group and company policies and procedures at all times;
-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
-Use all work equipment and personal PPE properly and in accordance with training received;
-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system