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Communications and Customer Care Officer
| Posting date: | 20 December 2024 |
|---|---|
| Salary: | £24,071.00 to £25,674.00 per year |
| Additional salary information: | £24071.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 24 January 2025 |
| Location: | Crewe, CW1 4RJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0521-24-0001 |
Summary
Communications Develop and implement communications and engagement plans, using a range of IT and design packages (including Microsoft Office packages, Adobe, Canva) Deliver both internal and external communications, including management of social media (LinkedIn, BlueSky, Facebook), staff and stakeholder engagement, media relations, writing for online and other publications Act as an author for EOLP website and intranet, ensuring news and events are regularly updated Develop case studies/articles for use across channels including social media Familiarise yourself with and follow communications procedures. Provide a media coverage alert system to include social, print and broadcast media Maintain up-to-date distribution lists for external communications Maintain good, positive relationships both with delegates/students and with external partners Design and implement plans to monitor impact of EOLP comms with stakeholders Assist with surveys, data and analytics Provide advice, guidance and training to colleagues on use of communication platforms Business Administrator /Customer Care Provide comprehensive administrative support to EOLP colleagues Take responsibility for the development, booking, co-ordination and setting up of events for external delegates Respond promptly, sensitively, confidentially and courteously to enquiries from external partners Initiate improvements to internal administrative processes to maximise efficiency Maintain EOLPs stock of office consumables, including stationery/perishables Processing of invoices to finance department Organise and promote events to support staff and stakeholder engagement Represent EOLP at external events and activities as required Escalate complaints, comments and suggestions received via info inbox in a timely and appropriate manner Input into, and extract data from, key business systems for evaluation purposes. General Duties To contribute to and support the development of policies, procedures and protocols as appropriate. To promote equality of access and opportunity in all aspects of the work. To take all reasonable steps to promote a safe and healthy working environment which is free from discrimination. To comply with the End of Life Partnership policy on confidentiality, and the General Data Protection Regulations relating to information held manually or on computerised systems. To respect the confidentiality and privacy of clients and staff at all times. To maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, visitors and themselves, reporting any accidents or fault in line with End of Life Partnership policies. To participate in personal training, development, appraisal, and attend all relevant training courses as required. EOLP has a responsibility and is committed to safeguarding and promoting the welfare of children, young adults and adults at risk with care or support needs and expects all staff and volunteers to honour this commitment to minimise risk or harm in accordance with current legislation, statutory guidance and EOLPs policies and procedures. This means that staff must understand their own responsibility and recognise the requirement to engage with staff training and supervision, as well as promoting multi-agency working to safeguard patients. The list of duties in this job description is not exhaustive and is intended to outline the main activities of the post holder. Duties and responsibilities may be subject to change taking into account the development needs and following full discussion with the post holder.