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Administrative Assistant - Outpatient Contact Centre | East and North Hertfordshire NHS Trust
| Posting date: | 17 December 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,071 - £25,674 per annum pro rata plus 15% High Cost Area Supplement |
| Hours: | Part time |
| Closing date: | 17 January 2025 |
| Location: | Northwood, HA6 2RN |
| Company: | East and North Hertfordshire NHS Trust |
| Job type: | Permanent |
| Job reference: | 6816364/361-6816364 |
Summary
We are recruiting for an Administration Assistant within our Contact Centre who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
Experience of working in a contact centre/customer service environment would be advantage; however we do provide a structured training schedule and on-the-job training for all new starters. We are recruiting candidates who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
If you're looking for a fast-paced, varied role and enjoy a customer-care type position, this will be an exciting job for you.
You are expected to be a proactive team member who can demonstrate the ability to effectively organise and priorities skills to contribute to the smooth operation of the contact centre which will better our patients experience. Due to the nature of the role, you need to have strong communication skills of empathy, sensitivity, and confidentiality.
In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
You will be the first point of contact for patients, general public and healthcare professionals who contact Mount Vernon Cancer Centre by phone.
The main duty of the Contact Centre team is to communicate with our patients via the telephone, and liaise via emails and digital systems to ensure enquires are dealt with efficiently and effectively by the right person.
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen
ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.
We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role
This advert closes on Saturday 4 Jan 2025