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Service Manager – Acute Medicine & Ambulatory Emergency Care
| Posting date: | 17 December 2024 |
|---|---|
| Salary: | £61,927.00 to £68,676.00 per year |
| Additional salary information: | £61927.00 - £68676.00 a year |
| Hours: | Full time |
| Closing date: | 24 December 2024 |
| Location: | London, SW10 9NH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9289-EI-1653 |
Summary
Roles and Responsibilities Operational Management Provide hands-on operational management to designated areas of the Acute Medicine & Ambulatory Emergency Care Directorate, ensuring the delivery of services in line with expected service standards. Be accountable through the Deputy General Manager for the monitoring and delivery of key quality, productivity and performance targets e.g. SDEC utilisation, activity levels and Emergency Department admitted patient waits. Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative / medical related within the directorate working closely with the Service Directors, Lead Nurse, matron, medical staff and with the Patient Advisors. Be responsible for effective communication systems within areas of management responsibility including regular team and departmental briefing. Undertake appropriate projects identified by the Deputy and General Manager. Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service. Support the delivery of quality and Clinical Governance objectives. Lead on health and safety and risk reviews for designated areas of responsibility. Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans. Assist the Deputy and General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures. Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.