Network Technician Level 3 Apprentice - Sheffield
| Posting date: | 17 December 2024 |
|---|---|
| Salary: | £21,840 to £21,840 per year |
| Hours: | Full time |
| Closing date: | 16 January 2025 |
| Location: | Sheffield, South Yorkshire |
| Remote working: | On-site only |
| Company: | BT Group |
| Job type: | Apprenticeship |
| Job reference: |
Summary
About this role
This role provides technical 2nd line support and managed services to our UK Government, Secure and Commercial customers, through the use of data networks technologies, 24 hours a day and 365 days a year. By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication, consistently demonstrating why our customers are better on BT.
Key purposes of the role would be to deliver an excellent experience for BT’s customers who consume the networking products in the BT portfolio:
Taking ownership of reported issues, troubleshoot, resolve or escalate customer faults, implement change with appropriate controls and manage and maintain technical documentation.
To provide technical support in line with the required quality and performance standards.
Engaging in continuous improvement to deliver a more cost effective and efficient service and responding positively to changes affecting individual/team, openly questioning rationale if unclear.
Managing the customer experience, keeping the customer informed where appropriate, and working with other parts of BT on the support journey to deliver customer satisfaction.
This person works directly with the technology teams across BT, taking responsibility for simple and complex support work on customer networks we underpin for UK business and Government. Ensures adherence to BT’s Compliance and Security Policies, including patching and remediating all devices and protecting the BT Brand.
This job is available in Business.
About the apprenticeship you’ll study for.
As an ICT Network Technician, you’ll study for a Level 3 apprenticeship. The course runs for 18 months.
You’ll spend a minimum of 20% of your time learning and studying.
Entry Requirements
You’ll need to achieve (or have achieved) a minimum of 5 GCSEs or Level 2 Apprenticeship equivalent (apprenticeship or BTEC in a relatable subject). STEM subjects would also be beneficial to your application
The nature of our work means you will require a Security Clearance.
All applicants will need a full UK Right to Work for the duration (18 months) of their scheme or they will not be able to apply.
Location
Sheffield
Salary
£21,840
How to Apply
It's easy to apply online; just tell us about your current education. You will then complete an online assessment before having a telephone interview with the early careers recruitment team. After this you will attend an in person insight day and have the chance to ask your future team any questions you might have.
We look forward to receiving your application!
This role provides technical 2nd line support and managed services to our UK Government, Secure and Commercial customers, through the use of data networks technologies, 24 hours a day and 365 days a year. By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication, consistently demonstrating why our customers are better on BT.
Key purposes of the role would be to deliver an excellent experience for BT’s customers who consume the networking products in the BT portfolio:
Taking ownership of reported issues, troubleshoot, resolve or escalate customer faults, implement change with appropriate controls and manage and maintain technical documentation.
To provide technical support in line with the required quality and performance standards.
Engaging in continuous improvement to deliver a more cost effective and efficient service and responding positively to changes affecting individual/team, openly questioning rationale if unclear.
Managing the customer experience, keeping the customer informed where appropriate, and working with other parts of BT on the support journey to deliver customer satisfaction.
This person works directly with the technology teams across BT, taking responsibility for simple and complex support work on customer networks we underpin for UK business and Government. Ensures adherence to BT’s Compliance and Security Policies, including patching and remediating all devices and protecting the BT Brand.
This job is available in Business.
About the apprenticeship you’ll study for.
As an ICT Network Technician, you’ll study for a Level 3 apprenticeship. The course runs for 18 months.
You’ll spend a minimum of 20% of your time learning and studying.
Entry Requirements
You’ll need to achieve (or have achieved) a minimum of 5 GCSEs or Level 2 Apprenticeship equivalent (apprenticeship or BTEC in a relatable subject). STEM subjects would also be beneficial to your application
The nature of our work means you will require a Security Clearance.
All applicants will need a full UK Right to Work for the duration (18 months) of their scheme or they will not be able to apply.
Location
Sheffield
Salary
£21,840
How to Apply
It's easy to apply online; just tell us about your current education. You will then complete an online assessment before having a telephone interview with the early careers recruitment team. After this you will attend an in person insight day and have the chance to ask your future team any questions you might have.
We look forward to receiving your application!