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IT Support Technician (Higher Level)
| Posting date: | 17 December 2024 |
|---|---|
| Salary: | £29,970.00 to £36,483.00 per year |
| Additional salary information: | £29970.00 - £36483.00 a year |
| Hours: | Full time |
| Closing date: | 12 January 2025 |
| Location: | Taunton, TA1 5DA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9184-24-2615 |
Summary
Provide 2nd and 3rd line technical support for IT systems, networks, and operating systems. Analyse, diagnose, and resolve complex IT issues, communicating technical information to non-technical users effectively. Support the implementation of IT projects, including network installations and upgrades. Maintain IT inventory, ensuring accurate records of equipment and software. Offer limited 1:1 user training following system installations or issue resolutions. Ensure compliance with IT Security, Data Protection, and NHS policies. Participate in the On-Call rota and occasionally work outside normal hours to complete upgrades or urgent tasks. Please see attached Job Description & Person Specification for further details of duties and responsibilities.