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Right To Buy Co-Ordinator (Housing)

Posting date:	14 December 2024
Salary:	£14.60 per hour
Additional salary information:	per hour PAYE
Hours:	Full time
Closing date:	12 January 2025
Location:	BRISTOL, BS1 6AG
Company:	Triumph Consultants Ltd
Job type:	Temporary
Job reference:	Bristol 5260076

Summary

What's involved with this role:

Ref number: Bristol 5260076

Expect to be in the office around 3 days per week - to be agreed by the Line Manager.

Office based role, no home visits required. Will need to work from the Customer Service Point when needed - usually once a week.

Please do not apply for this role unless your CV meets the following general requirements, as well as the more specific ones listed further down the ad:

You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.

Skills & Experience required:

Have a working knowledge of business and teamworking applications, for example Microsoft 365 or equivalent, including email, word processing, spreadsheet, browser, team collaboration applications, and have a willingness to learn new applications and technology as required AND the ability to use business applications e.g., invoicing systems, housing management systems, mobile technology & applications.
Knowledge and experience of working within a Right to Buy (RTB) service, delivering a customer centric service in line with all relevant Regulation, Legislation and Good Practice.
Experience of dealing with enquiries from the public concerning complex legal issues, with the ability to interpret legislation and apply to individual cases while providing clear and concise information, keeping accurate records whilst following policies and procedures.
Good Customer Service skills are key - expected to phone and take calls from customers on a daily basis. Will also need to email customers and provide cover on a duty rota basis.
Good administration skills, use of IT systems (training will be provided).

What's involved with this role: You will join a Home Ownership team with 2 current RTB Co-ordinators, managed by the Home Ownership Compliance Manager. Assessing RTB applications, carrying out checks and escalating to Manager where concerns are made. Confidentiality is important, you will need to use an App to check for fraudulent claims. Working with internal colleagues to obtain information.

Key responsibilities:

Respond to a range of written, telephone and face to face enquiries from a variety of sources (internal/external), either directly or in more complex cases by referral to an appropriate colleague/section to ensure satisfactory resolution.
Explain RTB processes, lease obligations and service charges to prospective and actual leaseholders/other directorates/external bodies.
Respond to customer complaints and feedback liaising with internal and external stakeholders so appropriate, proportionate action can be taken.
Maintain accurate records, data on IT systems/housing management systems as appropriate to ensure accuracy of management information, supporting the Home Ownership Management team in responding to complaints and any requests for compensation due to breaches in RTB statutory timescales.
Undertake any other duties as may reasonably be required in line with the level of responsibility of the post and to meet the changing needs of the organisation in the support of a customer focused Home Ownership service.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


***Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

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ALD
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Job Ref: Bristol 5260076


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.