DWP Working Age National Operations Hub Service Delivery Manager

Posting date:	13 December 2024
Salary:	£42,614 to £45,081 per year
Hours:	Full time
Closing date:	01 January 2025
Location:	WA10 1UF
Company:	Government Recruitment Service
Job type:	Permanent
Job reference:	381485/19

Summary

Working Age delivers essential support to 3 million of the most vulnerable in society, whether through ESA, JSA, Maternity Allowance, Sure Start Maternity Grants, Budgeting Loans, Support for Mortgage Interest, Social Fund and Incapacity Benefit. People depend on us to accurately deliver these primary benefits on time, which are crucial and often the only source of income for them.

We deliver these services from offices the length and breadth of the UK. Team members in different locations help to ensure that we are processing cases or answering customer queries to ensure a great customer experience. It is a fascinating, and surprisingly diverse, portfolio of support that we provide.

The National Operations Hub is a high profile team that sits at the heart of Working Age providing insight, resourcing and performance intelligence to influence design and delivery improvements to how Working Age is delivered.

The post holder will need to build and maintain effective stakeholder relationships with critical partners across the wider Department including frontline staff and management, Senior Leadership, Service Planning and Delivery and Optimisation team.

Service Delivery Manager in National Operations Hub is a key operational leadership role; supporting Working Age to deliver our business plan to put customers at the heart of the service by investing in our teams and driving up capability, improving service delivery, and contributing to the transformation of Working Age products.

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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