Business Analyst - ServiceNow DevOps
| Posting date: | 12 December 2024 |
|---|---|
| Salary: | £41,300 to £44,191 per year |
| Hours: | Full time |
| Closing date: | 26 December 2024 |
| Location: | Croydon |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 382157/1 |
Summary
Home Office Digital, Data and Technology designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.
Digital Data and Technology (DDaT) enables the Home Office to keep citizens safe and the country secure, as well as at the front line of making the Home Office a modern and capable department at a time of unprecedented global change.
We design, build and operate products that are critical in helping the department achieve its mission. You could be designing and building solutions to help people prove their identity or apply for visas or working on the critical IT systems that support policing and counter terrorism and help protect UK borders. Our success in this role depends on our ability to exploit the latest technologies to create leading-edge, world class solutions whilst ensuring they are secure and resilient.
This is an exciting time to work for the Home Office as we develop some of the most challenging and transformative technology projects the department has ever seen. You’ll have a chance to shape the future and support our goal to provide exceptional services for everyone.
Our work is guided by these fundamental principles:
• Put user needs first.
• Delivery and outcomes over process.
• Make the most of openness: open standards, open source, open data and open markets.
It’s important that we build a diverse workforce that reflects the society we serve and provide an inclusive environment for all. We value everyone's skills and provide a creative and supportive environment to help you do your best work and develop your career.
A Business Analyst will receive direction from more senior business analysts on task-based delivery but will be responsible for the output.
You will make sure outcomes are aligned with the service vision and business strategy by connecting the current and future business models and delivering to the future business architecture strategy or plan. You will also be involved in supporting and informing product iteration, evolution and optimisation.
You will help to develop and enhance stakeholder relationships in order to facilitate collaboration. You will be expected to draw on expertise of more senior colleagues to help you develop technical specifications and plans.
For this role you will be working within DDaT Enterprise Services which is one of a number of portfolios and Departments within the Home Office. DDaT Enterprise Services is responsible for the infrastructure the Home Office uses, common products and services, and operations and support services that sustain and protect them.
The ServiceNow DevOps Team supports, develops and maintains the ServiceNow platform at the Home Office using an agile delivery approach. Enhancements and updates to the platform are built, tested and implemented in easy to manage development sprints.
Our agile approach helps the team to effectively manage changes with minimal risk, and provides the following benefits:
- Enables continuous improvement of services – so that changes are implemented with minimal impact to the business.
- Allows for adaptation of changing customer requirements and reduces the cost of change.
- Delivers increments of working code and software to customers quickly providing early business value.
- Produces code in small cycles, to build on previous delivery and implement required improvements.
Working Pattern
This role is available on a full-time basis with the option of compressed hours working.
Key responsibilities:
- Developing knowledge of key Business Analysis skills (e.g. requirements, engineering, workshops facilitation, process mapping etc) and understanding of BA resources/templates/best practice guidance.
- Developing breadth and depth of understanding of a variety of project approaches and software engineering lifecycles (e.g. agile, waterfall, incremental).
- Developing techniques and knowledge around developing acceptance criteria which are scenario-based within processes that support thorough testing.
- Understanding and defining the problem to be solved and ensuring strategic decision-making supports business outcomes as well as user needs with support, identifying service and process improvement opportunities, contributing to the implementation of proposed solutions.
- Setting up and supporting workshops to enable requirements to be identified and clarified.
- Drafting ServiceNow specific requirements/user stories as required to support the delivery of features.
- Evidence gathering to support analysis of the business needs including user feedback sent in as the product progresses through its lifecycle.
- Supporting the production of periodic performance measures to inform stakeholders and drive discussion around the required service.
Other day to day activities
You will also be expected to carry out the following day to day activities:
- Collaborate with other professions within the scope of delivery to develop understanding of the value of each role in a multidisciplinary team.
- Support business process testing, execute test scripts under supervision and understanding the role of testing and how it works.
- Evidence gathering to support building any required business case and benefits realisation.
Proud member of the Disability Confident employer scheme