Lead Service Technology Manager
| Posting date: | 10 December 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 January 2025 |
| Location: | City of London, London, EC1A 4LX |
| Company: | Nuffield Health |
| Job type: | Contract |
| Job reference: | JR0083315_1733842055 |
Summary
Lead Technology Service Manager
Barbican/Hybrid | Technology | Fixed-Term Contract: 12 Months | Full-Time
Competitive salary, depending on experience
37.5 hours per week
Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.
As a Lead Technology Service Manager, you'll show demonstrable experience in a senior service or support role, an inspirational leader who is able to lead multidisciplinary teams and experience of using insight to drive value. You'll be an excellent communicator, with a collaborative working style and focus on delivering outcomes.
You'll contribute to our Nuffield Health purpose to build a healthier nation by being responsible for standards, design, and provision of Technology Service for squads across a specific unit. The fundamental purpose of the Lead Service Manager role is to ensure that the solutions delivered by squads within a specific tribe are usable, supportable, resilient, and deliverable from a service perspective.
As our Lead Technology Service Manager, you will:
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Work with the Head of Technology Service to understand and influence the service and support strategy, and with tribe leaders and squads to embed it.
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Take the service management lead within one of the three technology business units.
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Lead support specialists in your unit through the design and implementation of this vision to ensure service requirements are met
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Provide up to date reporting, evangelising the work of service & support in the unit to increase its visibility and invite feedback from wider stakeholders - responding to and managing the feedback
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Lead and develop a team of service and support experts in your unit to deliver service improvements through analysis of current processes, identification, and implementation of opportunities to optimize processes and evaluation of changes by setting policy and standards
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Lead continual improvement of the quality of service provided in each squad in your unit- coaching service and support specialists to ensure this happens
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Lead specialists in identifying the root cause of issues, ensuring they take accountability of issues that occur and are proactive in searching for potential problems. Coach them in how to achieve excellent user outcomes, either through direct action or through collaboration with squad and unit leaders to prioritise the resolution of service issues
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
It starts with you.