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System Support Assistant | Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
| Posting date: | 10 December 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,071 - £25,674 per annum |
| Hours: | Full time |
| Closing date: | 09 January 2025 |
| Location: | Stokesley, TS9 5QT |
| Company: | Northumbria Healthcare NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6848962/319-6848962JN |
Summary
We have an exciting opportunity for an exceptional individual with relevant skills, knowledge and experience to join the System Support Team at NEP.
The Systems Support Assistants are responsible for the successful operation of the NEP Service Desk and leadership of the Customer Service Support Assistants. Teamwork is key in this role and the Customer Service and Systems Support Team work very closely together to ensure that all Service Desk calls are either managed and resolved, or escalated within predefined timescales, and in accordance with NEP Service Level Agreements.
NEP is hosted by Northumbria Healthcare NHS Foundation Trust who was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022).
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received
The Systems Support Assistants process a vast number of standard service requests which require data to be input into the NEP Cloud solution. There are however some requests that are varied and unique so would require a more concentrated focus, it is therefore important to identify these calls, provide guidance when able to do so and lead in seeking guidance from the wider NEP team when required to ensure an effective resolution.
The NEP Systems Support Team manage an electronic Service Desk between the hours of 08:00 to 18:00 Monday to Thursday and 08:00 to 17:00 Friday; as such the Systems Support Team will work rostered shifts within these times. This post allows hybrid-working, where work will be carried out 3 days in the office and 2 days working from home as part of the support team rota.
NEP is a not-for-profit NHS Consortium that provides a centrally serviced, all-encompassing shared Finance and Procurement Cloud ERP system, that fully supports an ever-changing NHS National Agenda as well as incorporating Shared Service opportunities, NHS Procurement Strategy and Future Focus Finance Initiatives. NEP is the largest Consortium within the English NHS, ran by people who really understand and care about the NHS. Our Finance and Procurement Cloud solutions and services have been designed specifically for the NHS by the NHS.
The System Support Assistant is responsible for the successful operation of the NEP Service Desk support by the System Support Officers. Teamwork is key in this role and the System Support Team work very closely together to ensure that all Service Desk calls are either managed and resolved, or escalated within predefined timescales, and in accordance with NEP Service Level Agreements.
The Systems Support Officer will provide support and guidance to members of the NEP Consortium as required in relation to system functionality and best practice across all business processes; P2P, O2C and A2R solutions, however, it would be an advantage that the Systems Support Assistant would have a knowledge of P2P and Accounts Payable processes.
This advert closes on Sunday 26 Jan 2025
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