Service Charge Officer - Housing
| Posting date: | 10 December 2024 |
|---|---|
| Salary: | £18.93 to £18.93 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 08 January 2025 |
| Location: | BOREHAMWOOD, WD6 1GS |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | CLA 0009 9276 / 1 |
Summary
What's involved with this role:
Temporary Service Charge Officer - Housing
Reference no: CLA 0009 9276 / 1
Pay Rate: £18.93 per hour PAYE
37 Monday – Friday, normal working hours
This opening assignment is for 3 months
City: BOREHAMWOOD
Basic DBS disclosure required
Currently almost exclusively WFH with roughly 2-4 days a month in the office for big team meetings or general office days as and when required. Would expect candidates to be spending their first few weeks in the office for training.
Previous experience of service charges and/or housing services in general does go a long way but with that there is also the need for someone who is happy with a fair amount of customer service as you will have a fairly regular rota for tasks involving phones, inbox and verification of charges.
The use of Microsoft Dynamics platform would be a desirable experience but not essential as training can and will be provided.
Proficient numeracy skills with an eye for detail are a necessity given you will frequently review residents' charges and are expected to be able to identify potential errors, for example a larger than average increase or a large amount of invoices assigned to a small block.
Within the team, the primary focus is answering resident enquiries relating to service charge estimates and actuals. These questions can vary quite heavily but will be mostly focused around the most recent set of estimates or actuals provided.
Key responsibilities:
Requests for further information or descriptions for specific services
Disputes based on the price of services provided
Correcting residents charges when errors are found
Request for documentation relating to service charges (Section 21 & 22 requests, invoices, Section 20 consultation information etc)
Answering internal enquiries from teams within via the team inbox
Verifying resident charges for other teams who work on Housing Benefit and customer payments
Writing out to residents with service charge information if instructed to do so by another team
Key requirements:
Knowledge of the application of service charges in the social housing sector.
Understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges (desirable)
Proven experience of successful delivery of service charges in a customer focussed business, securing high levels of customer satisfaction.
Experienced user of ERP and CRM
Excellent communication skills when dealing with customer enquiries, both written and verbally
Good numeracy skills
Excellent communication skills, able to adapt approaches and techniques dependent on the audience.
Proven excel skills, handling, manipulating and checking large volumes of data.
Ability to achieve strenuous performance targets
Ability to be flexible where business needs are required.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
***Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
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Job Ref: CLA 0009 9276 / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
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