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Medical Secretary - Child Development Team | North Middlesex University Hospital NHS Trust

Posting date:	06 December 2024
Salary:	Not specified
Additional salary information:	£31,081 - £33,665 per annum inclusive of HCAs
Hours:	Full time
Closing date:	05 January 2025
Location:	Enfield, EN2 0JB
Company:	North Middlesex University Hospital NHS Trust
Job type:	Contract
Job reference:	6530883/393-NMUH-2007

Summary

Community paediatrics is a specialised branch of paediatrics focused on the provision of healthcare services to children within the community. It emphasises preventive care, early intervention, and the management of chronic conditions with a holistic approach to child health.

The Child Development Team (CDT) is a multidisciplinary group of healthcare and educational professionals who work together to assess, diagnose, and manage developmental, behavioural, and learning issues in children. The team's goal is to provide comprehensive care and support to optimize a child's developmental potential and overall well-being.

This role involves but not limited to, managing patient records, scheduling appointments, handling correspondence, and performing various clerical tasks.

The postholder will provide administrative and clerical support to paediatricians and other healthcare professionals in a community health setting. This role involves managing patient records, scheduling appointments, coordinating with multidisciplinary teams, and ensuring the efficient operation of paediatric services.

You will be responsible for ensuring compliance with Trust policies and local protocols for Data Protection, Health and Safety, Security and Fire Safety within the administration team.

The post holder must apply a high degree of confidentiality to all of their work. To undertake these duties without direct supervision, working within broad procedural guidelines. To use their initiative in all aspects of secretarial and clerical work to efficiently prioritise work and meet deadlines, as the service requires.

North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.

We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

Take a tour of our hospitalhere
• To provide high-quality administrative, clerical and secretarial service within the Child Development Team, assisting patients and their carers who access the Trust services.
• To help deliver a high quality reception service for all who access the Trust services, and to take responsibility for all aspects of the smooth running of the service(s).
• To operate a desktop PC/laptop, drafting and typing of clinical letters, assessments, reports and any general correspondence as requested by the service.
• To support organisation of monthly meetings as requested, including preparation of agendas, taking and transcribing minutes as required.
• To receive telephone calls and emails from outside agencies, deal with them if possible or refer on as appropriate.
• Provide statistics and departmental reports, as and when required.
• Ensure compliance with local policies and maintain accurate records.
• Deal with correspondence on behalf of the management team as necessary.
• To have a working knowledge of the GDPR, and its requirements, in respect to confidentiality for both patients and staff and ensuring any computerised information system is maintained as requested.
• Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients. Where appropriate refer to another officer of the Trust, ensuring that no issue is inappropriately delayed in being actioned because of the absence of the management team.
• To manage problem situations as and when they arise, this includes technical issues, and service user and carer situations.
• Ensure good working relationships with all staff, the organisation and outside agencies.
• Participate and contribute as appropriate to the overall service provided by the administration support dept.
• To plan and coordinate your workload to ensure all deadlines are met and objectives achieved.
• To maintain and manage patient tracking lists.
• To maintain good standards of professionalism.
• Responsible for ensuring compliance with Trust policies and local protocols for Data Protection, Health and Safety, Security and Fire Safety within the administration team.
• The post holder will be required to use their initiative in all aspects of secretarial and clerical work to efficiently prioritise work and meet deadlines, as the service requires.
• Communicate clearly and effectively, complex and often sensitive information to a range of staff, internally and externally across the organisation, service users, relatives / careers, and other stakeholders, where sensitivity, tact and persuasive skills maybe required.
• Use initiative and support the general management of the administration department by providing a focal point for queries in the absence of senior manager.
• To take responsibility for all aspects of the smooth running of the service area. To organise both clinical and non-clinical staff, ensuring that all available resources are managed effectively.
• To have a sound knowledge and understanding of medical terminology.

After several years of ever closer working, North Mid and Royal Free London are planning to come together as one organisation to enable them to go further and faster in improving services for patients and the health of the local community than they can achieve separately. The merger of North Mid into the RFL group is currently expected to take place on 1 January 2025, subject to NHS England and Secretary of State approval.


This advert closes on Friday 20 Dec 2024