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Finishing Operative - Customer Care
| Posting date: | 05 December 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29490-31041 per annum |
| Hours: | Full time |
| Closing date: | 19 December 2024 |
| Location: | Ely, CB6 3NW |
| Company: | Sanctuary Group |
| Job type: | Temporary |
| Job reference: | 221405-43025474 |
Summary
One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Customer Care Finishing Operative
Based at Lancaster Way, Ely covering Ely, Essex and Cambridge
£29,490
- £31,041 per year
35 hours per week – Monday to Friday – 9:00am to 5:00pm
Temporary position for up to 18 months with a possibility of extension to 20 months
We are seeking a Customer Care Finishing Operative to join our team based in Ely. The role will report to the Head of Customer Care and sits within the Customer Care Team in Development. This role will be predominantly lone working but will have access to the office where another member of the team works. The Team provide Customer Service to the outright buyers of new build homes whilst they are under a 2-year defect period as well as dealing with reports of defects and complaints. Travel to other locations in the country may be required.
The role of Customer Care Finishing Operative will include:
- Day to day customer care visits to the property where we have had reports of minor cosmetic snags and defects
- Fixing minor faults which may include, paint work, plastering, scratches and other maintenance faults (Not covered by the builder)
- Travelling to various properties, diaries will be managed by the coordinators
- Carry out internal inspections
- Liaising with the Customer Care Coordinators daily
Skills and experiences:
- Relevant trades experience including carpentry/paint/plastering/tiling
- City and Guilds/NVQ Level in trades or equivalent
- Customer Service skills
- Good understanding of written and spoken English
- Able to use a Sanctuary tablet/internet/emails and recording information on the customer care app
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
Why work for us?
One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with matching employer contributions from Sanctuary up to set limits
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- Role salary is £20,858 with an additional policy allowance of £8,631 per annum (rising to £21,956 with an additional policy allowance of £9,085 per annum after 12 months, subject to satisfactory performance)
Closing Date: 19 December 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
For an insight into what it’s like to work for us, take a look at our company page on Linkedin
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Customer Care Finishing Operative
Based at Lancaster Way, Ely covering Ely, Essex and Cambridge
£29,490
- £31,041 per year
35 hours per week – Monday to Friday – 9:00am to 5:00pm
Temporary position for up to 18 months with a possibility of extension to 20 months
We are seeking a Customer Care Finishing Operative to join our team based in Ely. The role will report to the Head of Customer Care and sits within the Customer Care Team in Development. This role will be predominantly lone working but will have access to the office where another member of the team works. The Team provide Customer Service to the outright buyers of new build homes whilst they are under a 2-year defect period as well as dealing with reports of defects and complaints. Travel to other locations in the country may be required.
The role of Customer Care Finishing Operative will include:
- Day to day customer care visits to the property where we have had reports of minor cosmetic snags and defects
- Fixing minor faults which may include, paint work, plastering, scratches and other maintenance faults (Not covered by the builder)
- Travelling to various properties, diaries will be managed by the coordinators
- Carry out internal inspections
- Liaising with the Customer Care Coordinators daily
Skills and experiences:
- Relevant trades experience including carpentry/paint/plastering/tiling
- City and Guilds/NVQ Level in trades or equivalent
- Customer Service skills
- Good understanding of written and spoken English
- Able to use a Sanctuary tablet/internet/emails and recording information on the customer care app
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
Why work for us?
One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with matching employer contributions from Sanctuary up to set limits
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- Role salary is £20,858 with an additional policy allowance of £8,631 per annum (rising to £21,956 with an additional policy allowance of £9,085 per annum after 12 months, subject to satisfactory performance)
Closing Date: 19 December 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
For an insight into what it’s like to work for us, take a look at our company page on Linkedin
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.