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Homelessness Triage Officer
| Posting date: | 04 December 2024 |
|---|---|
| Salary: | £30,195 to £33,579 per year |
| Hours: | Full time |
| Closing date: | 03 January 2025 |
| Location: | SO43 7PA |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | New Forest District Council |
| Job type: | Permanent |
| Job reference: | P00375 |
Summary
Do you have excellent attention to detail?
As one of 2 Triage Officers you will be responsible for responding to new enquiries from customers regarding homelessness.
Your role will be to gather information relevant to their housing situation, record it, and determine next steps, before liaising with and handing the case over to our Homelessness Prevention and Relief Teams. Using your initiative, you will have the opportunity to resolve the case where possible, liaising with landlords and partner agencies.
Can you lead and guide conversations over the telephone?
We are looking for that one person who can understand the best way to communicate with customers facing complex and emotive housing related situations, quickly deciding on the next steps in their homelessness journey.
Can you quickly establish positive and trusting relationships with customers over the telephone?
You don’t necessarily need homelessness experience, but we are looking for someone who is both positive and confident: providing effective and reassuring responses to new customers requiring homelessness assistance.
Do you revel in managing pressured situations and demands from customers?
We are looking for you to make quick wins maximising your time in a demanding role.
Most of the contact from clients is via telephone. The Triage Team are the first port of call for many of our customers. It is important you can comfortably juggle competing demands and priorities of the role.
The wider Housing Options Team will help you settle in and will be on hand for support.
Do you have the passion and dedication to provide help to clients with complex needs?
We are looking for someone to demonstrate the initiative to apply problem solving to the issues faced by clients and the skills to engage with partner agencies to get the best outcomes for our clients.
What’s in it for you?
23 – 25 days annual leave
Salary: £30,195 - £33,579 per annum
Flexible working
Local Government Pension Scheme
Wide range of employee discounts at high street retailers, including supermarkets, stores and restaurants
Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).
A Cycle to Work scheme which could save you around 40% on cycles and accessories
Whilst we offer hybrid working opportunities there will be the requirement to attend our head office in Lyndhurst each week.
About us
The Housing Options Team consists of 4 specialist teams covering Triage, Prevention of homelessness, accommodation and move on and a team Support Workers.
The Council continues to invest in providing new, quality Council owned temporary accommodation across the district for single and family households.
At NFDC we believe that all our employees make a valuable contribution to the work of the Council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally, where ideas are actively sought, and self-development promoted.
If you are interested in this position and meet the criteria, we would be very happy to hear from you. For more information and an informal chat about the role please contact Victoria Gibbs, Housing Options Manager, on 02380 285246 or email victoria.gibbs@nfdc.gov.uk
Closing date: 15th December 2024
Interview Date: 30th December 2024 and 3rd January 2025
As one of 2 Triage Officers you will be responsible for responding to new enquiries from customers regarding homelessness.
Your role will be to gather information relevant to their housing situation, record it, and determine next steps, before liaising with and handing the case over to our Homelessness Prevention and Relief Teams. Using your initiative, you will have the opportunity to resolve the case where possible, liaising with landlords and partner agencies.
Can you lead and guide conversations over the telephone?
We are looking for that one person who can understand the best way to communicate with customers facing complex and emotive housing related situations, quickly deciding on the next steps in their homelessness journey.
Can you quickly establish positive and trusting relationships with customers over the telephone?
You don’t necessarily need homelessness experience, but we are looking for someone who is both positive and confident: providing effective and reassuring responses to new customers requiring homelessness assistance.
Do you revel in managing pressured situations and demands from customers?
We are looking for you to make quick wins maximising your time in a demanding role.
Most of the contact from clients is via telephone. The Triage Team are the first port of call for many of our customers. It is important you can comfortably juggle competing demands and priorities of the role.
The wider Housing Options Team will help you settle in and will be on hand for support.
Do you have the passion and dedication to provide help to clients with complex needs?
We are looking for someone to demonstrate the initiative to apply problem solving to the issues faced by clients and the skills to engage with partner agencies to get the best outcomes for our clients.
What’s in it for you?
23 – 25 days annual leave
Salary: £30,195 - £33,579 per annum
Flexible working
Local Government Pension Scheme
Wide range of employee discounts at high street retailers, including supermarkets, stores and restaurants
Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).
A Cycle to Work scheme which could save you around 40% on cycles and accessories
Whilst we offer hybrid working opportunities there will be the requirement to attend our head office in Lyndhurst each week.
About us
The Housing Options Team consists of 4 specialist teams covering Triage, Prevention of homelessness, accommodation and move on and a team Support Workers.
The Council continues to invest in providing new, quality Council owned temporary accommodation across the district for single and family households.
At NFDC we believe that all our employees make a valuable contribution to the work of the Council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally, where ideas are actively sought, and self-development promoted.
If you are interested in this position and meet the criteria, we would be very happy to hear from you. For more information and an informal chat about the role please contact Victoria Gibbs, Housing Options Manager, on 02380 285246 or email victoria.gibbs@nfdc.gov.uk
Closing date: 15th December 2024
Interview Date: 30th December 2024 and 3rd January 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.