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Care Charges Officer (Care Charging Team)
| Posting date: | 04 December 2024 |
|---|---|
| Salary: | £25,584 to £27,269 per year |
| Hours: | Full time |
| Closing date: | 15 December 2024 |
| Location: | Halifax, West Yorkshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Calderdale Council |
| Job type: | Temporary |
| Job reference: | CC254 |
Summary
Please note: Internal at risk or redeployee applicants will be seen in the first instance.
We are seeking to recruit two enthusiastic people with a 'can do' attitude and a good attention to detail to join the Care Charging Team. The Care Charging Team is made up of 5 Care Charging Officers and is responsible for the timely collection of care charges and account adjustments.
What will you be doing?
• Manage individual accounts in relation to residential and community care charge processes.
• Ensure charges for care and support are raised correctly.
• Act on information received regarding service provision and adjust the account accordingly in line with procedures.
• Investigate discrepancies which impact on the account with the aim to ensure accurate account balances and a transparent process.
• Ensure charges are paid in a timely manner.
• Engage in regular communication with service providers, other professionals and service users and their representatives.
• The overall aim is to reduce the level of debt on any account and arrange refunds if necessary.
What knowledge, skills, and experience do you need?
• Manage workloads, prioritise work, and know when to escalate issues.
• Have a high level of accuracy and attention to detail.
• Have good communication skills.
• Experience of finances, charges, or social care.
• Emotional resilience to deal with potentially challenging situations.
Why should you work for us?
• There’s a supportive feel to our team; we have approachable and supportive managers who have an open door and are willing to listen.
• Working as part of a team who are passionate about the work they do to improve the lives of people in Calderdale.
• We provide a generous annual leave entitlement which increases by 5 days after 5 years' service with the organisation.
• Homeworking is a key feature of this role, attending other workplaces as required. Our excellent technology and equipment will enable you to connect and collaborate from anywhere.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Closing Date: Sunday 15th December 2024
Interviews: w/c 6th January 2025
We may utilise digital interview methods.
As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
For support on your application please read our Application Booklet or visit our Employment Hub.
We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.
We are seeking to recruit two enthusiastic people with a 'can do' attitude and a good attention to detail to join the Care Charging Team. The Care Charging Team is made up of 5 Care Charging Officers and is responsible for the timely collection of care charges and account adjustments.
What will you be doing?
• Manage individual accounts in relation to residential and community care charge processes.
• Ensure charges for care and support are raised correctly.
• Act on information received regarding service provision and adjust the account accordingly in line with procedures.
• Investigate discrepancies which impact on the account with the aim to ensure accurate account balances and a transparent process.
• Ensure charges are paid in a timely manner.
• Engage in regular communication with service providers, other professionals and service users and their representatives.
• The overall aim is to reduce the level of debt on any account and arrange refunds if necessary.
What knowledge, skills, and experience do you need?
• Manage workloads, prioritise work, and know when to escalate issues.
• Have a high level of accuracy and attention to detail.
• Have good communication skills.
• Experience of finances, charges, or social care.
• Emotional resilience to deal with potentially challenging situations.
Why should you work for us?
• There’s a supportive feel to our team; we have approachable and supportive managers who have an open door and are willing to listen.
• Working as part of a team who are passionate about the work they do to improve the lives of people in Calderdale.
• We provide a generous annual leave entitlement which increases by 5 days after 5 years' service with the organisation.
• Homeworking is a key feature of this role, attending other workplaces as required. Our excellent technology and equipment will enable you to connect and collaborate from anywhere.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Closing Date: Sunday 15th December 2024
Interviews: w/c 6th January 2025
We may utilise digital interview methods.
As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
For support on your application please read our Application Booklet or visit our Employment Hub.
We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.