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Hospitality Manager
| Posting date: | 03 December 2024 |
|---|---|
| Hours: | Part time |
| Closing date: | 02 January 2025 |
| Location: | CV11 6RR |
| Remote working: | On-site only |
| Company: | Nuneaton Rugby Football Club Limited |
| Job type: | Permanent |
| Job reference: |
Summary
Background
Nuneaton Rugby Football Club has a history dating back over 145 years. We offer rugby from the age of 4 plus, including multiple senior playing teams. We are also home to an American football club, and a football team.
We strive to make our working environment an enthusiastic one, fuelling ambition with opportunities and support to help people achieve their professional goals.
Alongside being a sporting venue, we have a large marquee and are looking to expand our function and hospitality offering.
Purpose of the role
We are seeking a highly motivated and experienced Hospitality Manager to lead our front of house operations. As the Hospitality Manager you will be responsible for supervising and coordinating all front of house activities.
This role requires excellent leadership, communication and organisation skills to oversee the staff and grow the business.
The successful candidate will be responsible for managing the food and beverage provision for all rugby related activities, functions and events.
Key Duties and Responsibilities
• Ensure all visitors receive a warm and welcoming experience. Address any guest concerns promptly and professionally.
• Focus on good housekeeping, cleanliness and report any remedial actions needed via the appropriate channels.
• Train all front of house and hospitality staff on customer service and standards
• Oversee and manage the front of house team.
• Create and manage staff rotas to ensure adequate coverage during peak hours and special events while optimising labour costs.
• Conduct staff training and handle any staffing issues efficiently.
• Liaise with committee on recruitment of front of house and hospitality staff.
• Ensure all staff are correctly trained on the POS system.
• Ensure that all public and back of house areas, catering materials and equipment are kept clean and in good working condition.
• Create and maintain the SOP for all activities.
• Work closely with the kitchen team and committee to ensure seamless coordination between front and back of house operations.
• Ensure compliance withal health and safety regulations in the front of house area. Train staff on safety protocols and maintain a safe environment for both members, visitors and employees.
• Act in accordance with all fire, licensing and employment regulations.
• Support the events lead with planning confirmed and potential bookings.
• Work with the committee to ensure all sales information is relevant and up to date
• Encourage upselling and promote current offerings and promotions.
• Control the receipt or issue of stock, always ensuring clear stock control and making sure the correct equipment is available for all booking, and that any such equipment is in good working order.
• Keep accurate financial records to support the treasurer.
Other
• Contribute positively at all time to a pleasant and friendly atmosphere throughout the club.
• Comprehend and adhere to relevant rules, regulations, policies and procedures.
• Commit to, deliver and help maintain a strong team ethic and to promote the club values
• Maintain high personal standards of appearance and behaviour to fulfil the purpose of a role model to other staff as well as representing the Club and projecting the right image at all times and to work at all times in a professional manner.
The nature of the work and the expectations of NRFC requires everyone to be flexible, willing and an excellent team player.
This job description is not an exhaustive list of tasks, but represents key duties and responsibilities required by the role. You may be required to take on such reasonable additional or other responsibilities and tasks as we need from time to time.
Person specification
• Proven experience as a hospitality or front of house manager or similar role within hospitality industry.
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Exceptional organisational and problem-solving skills
• Understanding of financial management and budgeting
• Knowledge of health and safety regulations in the hospitality industry
• Ability to work flexible hours, including evenings, weekends (particularly throughout the rugby season – September to April) and some public holidays.
• Desirable if candidate has personal license and food hygiene certificate.
Hours of, salary and benefits:
This is a part time role working 24 hrs a week, with the opportunity to grow this to a full time role. It will include working weekends, evenings and occasional public holidays.
Salary is £18,000 with an additional hours being paid at a rate of £14.50 per hour (please note that additional hours need to be agreed in advance). In addition to the opportunity for growth a competitive commission will be offered in respect of events curated and executed by the successful candidate
Contributory pension scheme
Nuneaton Rugby Football Club has a history dating back over 145 years. We offer rugby from the age of 4 plus, including multiple senior playing teams. We are also home to an American football club, and a football team.
We strive to make our working environment an enthusiastic one, fuelling ambition with opportunities and support to help people achieve their professional goals.
Alongside being a sporting venue, we have a large marquee and are looking to expand our function and hospitality offering.
Purpose of the role
We are seeking a highly motivated and experienced Hospitality Manager to lead our front of house operations. As the Hospitality Manager you will be responsible for supervising and coordinating all front of house activities.
This role requires excellent leadership, communication and organisation skills to oversee the staff and grow the business.
The successful candidate will be responsible for managing the food and beverage provision for all rugby related activities, functions and events.
Key Duties and Responsibilities
• Ensure all visitors receive a warm and welcoming experience. Address any guest concerns promptly and professionally.
• Focus on good housekeeping, cleanliness and report any remedial actions needed via the appropriate channels.
• Train all front of house and hospitality staff on customer service and standards
• Oversee and manage the front of house team.
• Create and manage staff rotas to ensure adequate coverage during peak hours and special events while optimising labour costs.
• Conduct staff training and handle any staffing issues efficiently.
• Liaise with committee on recruitment of front of house and hospitality staff.
• Ensure all staff are correctly trained on the POS system.
• Ensure that all public and back of house areas, catering materials and equipment are kept clean and in good working condition.
• Create and maintain the SOP for all activities.
• Work closely with the kitchen team and committee to ensure seamless coordination between front and back of house operations.
• Ensure compliance withal health and safety regulations in the front of house area. Train staff on safety protocols and maintain a safe environment for both members, visitors and employees.
• Act in accordance with all fire, licensing and employment regulations.
• Support the events lead with planning confirmed and potential bookings.
• Work with the committee to ensure all sales information is relevant and up to date
• Encourage upselling and promote current offerings and promotions.
• Control the receipt or issue of stock, always ensuring clear stock control and making sure the correct equipment is available for all booking, and that any such equipment is in good working order.
• Keep accurate financial records to support the treasurer.
Other
• Contribute positively at all time to a pleasant and friendly atmosphere throughout the club.
• Comprehend and adhere to relevant rules, regulations, policies and procedures.
• Commit to, deliver and help maintain a strong team ethic and to promote the club values
• Maintain high personal standards of appearance and behaviour to fulfil the purpose of a role model to other staff as well as representing the Club and projecting the right image at all times and to work at all times in a professional manner.
The nature of the work and the expectations of NRFC requires everyone to be flexible, willing and an excellent team player.
This job description is not an exhaustive list of tasks, but represents key duties and responsibilities required by the role. You may be required to take on such reasonable additional or other responsibilities and tasks as we need from time to time.
Person specification
• Proven experience as a hospitality or front of house manager or similar role within hospitality industry.
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Exceptional organisational and problem-solving skills
• Understanding of financial management and budgeting
• Knowledge of health and safety regulations in the hospitality industry
• Ability to work flexible hours, including evenings, weekends (particularly throughout the rugby season – September to April) and some public holidays.
• Desirable if candidate has personal license and food hygiene certificate.
Hours of, salary and benefits:
This is a part time role working 24 hrs a week, with the opportunity to grow this to a full time role. It will include working weekends, evenings and occasional public holidays.
Salary is £18,000 with an additional hours being paid at a rate of £14.50 per hour (please note that additional hours need to be agreed in advance). In addition to the opportunity for growth a competitive commission will be offered in respect of events curated and executed by the successful candidate
Contributory pension scheme