Customer Service Advisor
| Posting date: | 03 December 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,629.29 |
| Hours: | Full time |
| Closing date: | 23 February 2025 |
| Location: | Normanton, MK43 9SS |
| Company: | Movianto |
| Job type: | Permanent |
| Job reference: | 1499 |
Summary
Job Advert
Are you a Customer Service Advisor looking for a new role? Do you want to make a difference and contribute to a pioneering
healthcare logistics company?
You'll be working from home with 1 day based at Normanton site, doing 35.5 hrs a week, Monday, Tuesday, Friday Saturday, Sunday on
an annual salary of £25,629.29 per annum.
Benefits
Discounted PureGym memberships, 33days of annual leave including bank holidays as well as the option to buy more, get it your way
with Wagestream, a workplace pension, access to simply health and other perks. You’ll also have access to My Rewards our benefits
platform offering a variety of high street discounts, cashback and savings.
Purpose of the role
You will be playing a vital role as the first point of contact for all client/customer service queries for the NHS Supply chain.
Queries are handled via telephone and email, with exciting digital transformation in the pipeline.
Queries will range from confirming orders to handling complex queries which root cause analysis and full investigation will be
required.
Due to the nature of the services provided by NHS Supply Chain, resolution times are critical to ensure that end users are not
adversely affected by service delays or failures.
Key Responsibilities
* Receive customer and client queries via telephone and email
* Investigate and resolve customer service queries. For example
o Confirming orders
o Delivery ETAs
o Late deliveries
o Collections
o Order cancellations and amendments
o Back orders
o Delivery discrepancies
* Liaise with Transport and Suppliers to investigate queries identifying preventative and corrective actions if required
* Record and process collections and liaise with the client/customer as required.
* Log and process client/customer incidents in line with the incident’s procedure
* Maintain administration, filing and strive towards specific KPI’s
* Attend (when required) internal and external conference calls
* Be a key driver and participate in process improvement projects
* Ensure all applicable company quality procedures are always followed
* You may be required to support other areas of the business, so flexibility is a must
Technical and Behavioral Skills
· Previous customer service experience
· Exceptional verbal communication skills both verbally and written
· A professional and courteous telephone manner
· Competent in the use of Microsoft packages with a good level of computer skills
· Ability to work under pressure
· Able to work as a team or individually
· Excellent organisational skills with the ability to prioritise workload
· A keen eye for attention to detail
· Accuracy and data entry skills
· Passionate about good customer service
For more information or if you have any questions you can email - recruitment.uk@movianto.com.
Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country
legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is
operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of
the job definition. Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital
/ civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin,
colour, sexual orientation or disability. Movianto / Walden Group apply all relevant Data Protection laws when processing your
Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden
Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or
other relevant opportunities at Movianto/ Walden Group.
Are you a Customer Service Advisor looking for a new role? Do you want to make a difference and contribute to a pioneering
healthcare logistics company?
You'll be working from home with 1 day based at Normanton site, doing 35.5 hrs a week, Monday, Tuesday, Friday Saturday, Sunday on
an annual salary of £25,629.29 per annum.
Benefits
Discounted PureGym memberships, 33days of annual leave including bank holidays as well as the option to buy more, get it your way
with Wagestream, a workplace pension, access to simply health and other perks. You’ll also have access to My Rewards our benefits
platform offering a variety of high street discounts, cashback and savings.
Purpose of the role
You will be playing a vital role as the first point of contact for all client/customer service queries for the NHS Supply chain.
Queries are handled via telephone and email, with exciting digital transformation in the pipeline.
Queries will range from confirming orders to handling complex queries which root cause analysis and full investigation will be
required.
Due to the nature of the services provided by NHS Supply Chain, resolution times are critical to ensure that end users are not
adversely affected by service delays or failures.
Key Responsibilities
* Receive customer and client queries via telephone and email
* Investigate and resolve customer service queries. For example
o Confirming orders
o Delivery ETAs
o Late deliveries
o Collections
o Order cancellations and amendments
o Back orders
o Delivery discrepancies
* Liaise with Transport and Suppliers to investigate queries identifying preventative and corrective actions if required
* Record and process collections and liaise with the client/customer as required.
* Log and process client/customer incidents in line with the incident’s procedure
* Maintain administration, filing and strive towards specific KPI’s
* Attend (when required) internal and external conference calls
* Be a key driver and participate in process improvement projects
* Ensure all applicable company quality procedures are always followed
* You may be required to support other areas of the business, so flexibility is a must
Technical and Behavioral Skills
· Previous customer service experience
· Exceptional verbal communication skills both verbally and written
· A professional and courteous telephone manner
· Competent in the use of Microsoft packages with a good level of computer skills
· Ability to work under pressure
· Able to work as a team or individually
· Excellent organisational skills with the ability to prioritise workload
· A keen eye for attention to detail
· Accuracy and data entry skills
· Passionate about good customer service
For more information or if you have any questions you can email - recruitment.uk@movianto.com.
Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country
legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is
operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of
the job definition. Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital
/ civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin,
colour, sexual orientation or disability. Movianto / Walden Group apply all relevant Data Protection laws when processing your
Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden
Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or
other relevant opportunities at Movianto/ Walden Group.