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IT Reception/Concierge Manager

Posting date:	03 December 2024
Salary:	£198.62 per day
Additional salary information:	per day PAYE
Hours:	Full time
Closing date:	01 January 2025
Location:	Wembley, London, HA9 0FJ
Company:	Triumph Consultants Ltd
Job type:	Temporary
Job reference:	Brent 5259131

Summary

What's involved with this role:

Interim IT Reception/Concierge Manager



Job Ref: Brent 5259131

Pay Rate: £198.62 per day PAYE

Hours per week: 40 Monday – Friday, 8.30am to 4.30pm

Role Length: This opening assignment is for 5 months

City: Wembley, London

Basic DBS disclosure required for this role

This role focuses on providing exceptional customer experience and service, good basic understanding of end user devices and standard office applications, coordinating IT support requests, and ensuring a smooth and welcoming experience for all users interacting with the IT department.

The ideal candidate is tech-savvy, proactive, and has excellent interpersonal skills. The customer journey onsite may well be the first point of contact for our colleagues with IT and first impressions are crucial for us.

Key Responsibilities:

Greet and assist users seeking IT help in person in a professional and friendly manner.
Oversee the front desk operation and maintain a clean and organized reception area.
When necessary, log IT service requests for visitors to the appropriate teams.
Provide basic troubleshooting and guidance for common IT issues, escalating more complex problems as needed.
The customer experience for all our colleagues within the councils is key and this role is vital in providing that to our Southwark user base.
Ensure a professional, friendly, and helpful atmosphere for all users interacting with the IT department.
Communicate IT processes and policies clearly and effectively to users.
Follow up on service requests to ensure timely resolution and customer satisfaction.
Act as a liaison between IT teams and end-users, keeping stakeholders informed about service status and updates.



Qualifications:

Educated to degree level or equivalent.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
2 years in an IT-related customer service role.
Good basic knowledge and understanding of end user devices (laptops and mobile phones), MS Office suite applications and troubleshooting.
Strong interpersonal and communication skills, both spoken and written, with the ability to interact effectively with diverse users.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).







Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.





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Job Ref: Brent 5259131


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.