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Emergency Floor Ward Clerk
| Posting date: | 29 November 2024 |
|---|---|
| Salary: | £23,615.00 per year |
| Additional salary information: | £23615.00 a year |
| Hours: | Full time |
| Closing date: | 08 December 2024 |
| Location: | Worthing, BN11 2DH |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9279-24-2501 |
Summary
Answer the telephone in a timely and courteous manner; ensuring appointments are made efficiently whilst dealing with the public in a professional and sensitive manner.Provide information either in person or over the phone to visitors regarding ward routine, infection control, procedures and patient condition updates, where there may be barriers to understanding, as provided by the nurse in charge.To collect essential information either via the telephone or directly and communicate with the appropriate member of the ward team.To receive and make telephone calls as needed and as directed by the ward staff.To handle difficult situations in a calm and professional manner.Make all referral appointments in accordance with the templates and in chronological order, setting or adjusting templates as requested. Negotiate with patients to book a suitable appointment within the national guidelines, dealing sympathetically with patients where there may be barriers to understanding.To receive and direct patients, visitors and staff visiting the ward.