Voice and Video Systems Engineer 2 (SE2)
| Posting date: | 29 November 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 29 December 2024 |
| Location: | Welwyn Garden City, Hertfordshire, AL7 1GA |
| Company: | Tesco |
| Job type: | Permanent |
| Job reference: | tesco/TP/13497049/921401 |
Summary
About the role
The Voice and Video Systems Engineer role sits in the Voice and Video engineering team as part of the wider Workplace Engineering team. The successful candidate will play a key role in delivering voice and video engineering projects focusing on the design, implementation and service transition of voice and video technologies at Tesco.
You will be responsible for
- Successful delivery of voice and video engineering projects to either upgrade, replace or decommission technologies.
- Ensure new or changing services are transitioned successfully into operational service based on agreed and defined processes and standards.
- Work with and manage various third-party partners to deliver Tesco’s voice and video services globally.
- Support contract renegotiations where we choose to renew a service or assist in proposing new technologies that ensure Tesco’s voice and video infrastructure continues to meet the needs of colleagues.
- Identify and eliminate operational risks ensuring our colleagues enjoy the best possible voice and video service, with minimal downtime.
- Communicating with stakeholders and management to advise of any problems, challenges and blockers in projects to avoid delays to deliver.
- Staying up to date with industry trends and developments to help shape future development of the voice and video platform.
If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today
You will need
Skills & Responsibilities:
Technical Skills/Knowledge:
- Thorough understanding of and experience working with the following technologies:
- AudioCodes SBC/IP telephony
- Microsoft Teams Phone and Teams Room systems
- Cisco IP telephony, telepresence and cloud contact centre
- Video event broadcasting technology and content distribution networks
- Knowledge and experience of working with Microsoft Azure would be an advantage
- A good understanding of voice and data networking with experience in the following areas:
- Routing and switching
- Firewalls
- DHCP/DNS concepts
- SIP
- ISDN
- Mobile technologies (4G, 3G, 2G networks).
- Experience operating in a multi-platform technology organisation and deploying solutions that adhere to complex network and infosec requirements.
- Excellent organisational and communication skills. Must be able to explain the work and impact to a wide range of stakeholders within infrastructure and the wider Tesco business.
What’s in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
Proud member of the Disability Confident employer scheme