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National Enquiry Point Operator Glasgow
| Posting date: | 29 November 2024 |
|---|---|
| Salary: | £25,235 to £28,131 per year, pro rata |
| Additional salary information: | Starting salary would be £25,235 with the maximum salary on this scale being £28,131 subject to future COPFS pay awards. All salaries are pro rata for part-time staff. |
| Hours: | Full time |
| Closing date: | 15 December 2024 |
| Location: | Glasgow, Scotland |
| Remote working: | On-site only |
| Company: | Crown Office and Procurator Fiscal Service |
| Job type: | Permanent |
| Job reference: | EXTNEPOG1224 |
Summary
By joining COPFS’ National Enquiry Point (NEP) team as an Operator, you will be responsible for handling phone enquiries from the public and our service users. You will have the opportunity to positively impact society as you engage with witnesses, victims, accused, bereaved family members, Police Officers and Medical and Legal Professionals. This is a fantastic opportunity to develop within COPFS, as you learn all about Scotland’s Justice System and apply this knowledge to your work every day. You can expect to learn the legal terminology and day-to-day running’s of each department within COPFS as you provide procedural advice and guidance over the phone to a variety of stakeholders and service users.
The managers within NEP work to foster a sense of comradery and support within the team, encouraging learning and development and always providing help when needed. With both part time and full-time positions available, this role will suit anyone who has an interest in a career within the justice system, or a desire to help others and give something back to the community.
Additional Information:
If you would be interested to learn more about this role, please see the attached application pack for further job details, salary information and assessment guidance.
Benefits:
We offer an excellent range of benefits which include:
• Generous Civil Service Pension employer contribution, an average of 28.97% of your pay.
• 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
• Flexible working hours and family friendly approach to work.
• Cycle to Work Scheme and Season Ticket Loans.
• Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.
The managers within NEP work to foster a sense of comradery and support within the team, encouraging learning and development and always providing help when needed. With both part time and full-time positions available, this role will suit anyone who has an interest in a career within the justice system, or a desire to help others and give something back to the community.
Additional Information:
If you would be interested to learn more about this role, please see the attached application pack for further job details, salary information and assessment guidance.
Benefits:
We offer an excellent range of benefits which include:
• Generous Civil Service Pension employer contribution, an average of 28.97% of your pay.
• 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
• Flexible working hours and family friendly approach to work.
• Cycle to Work Scheme and Season Ticket Loans.
• Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.