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Customer Service Advisor - (Re-advertisement) - GLA12911

Job details
Posting date: 29 November 2024
Salary: £25,488.81 to £27,021.37 per year
Hours: Full time
Closing date: 15 December 2024
Location: Glasgow Central, G1 1JL
Company: GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION
Job type: Permanent
Job reference: GLA12911

Summary

Job Description

Glasgow City Council's Customer Contact Centre (CCC) handles incoming telephone enquiries for Glasgow City Council and the Glasgow family.

We invite applications for an exciting and varied role as a full-time (35 hours per week) Customer Service Advisor working within the busy CCC team.

Working over 7 days our dayshift role is from 9am – 5pm Our backshift role starts at 12 noon and finishes at 8pm working a flexible shift pattern (this role will include both Saturday and Sunday working)

The successful candidate will have an excellent telephone manner, the ability to multi-task and be flexible and be able to work under pressure. Your day will be varied from call handling supporting a variety of GCC services such as Cleansing, Public Health, Registrars, Education grants etc, to data processing.

Comprehensive training and continuous supervisory support will be provided.

Please note this is a re advertisement and previous applicants should not re-apply.

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

GCC Job Evaluation

For further information about working for us please refer to our website GCC HR Policies

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.