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Complaints and Disrepair Co-ordinator - Building Services & Maintenance
| Posting date: | 28 November 2024 |
|---|---|
| Salary: | £17.33 to £21.66 per hour |
| Hours: | Full time |
| Closing date: | 28 December 2024 |
| Location: | Fulbourne Road, London, Greater London, E17 4GG, United Kingdom |
| Remote working: | On-site only |
| Company: | Ambitious recruitment &healthcare |
| Job type: | Contract |
| Job reference: | CDCB001 |
Summary
To manage and coordinate legal disrepair cases and arbitration processes, ensuring all disrepair claims are dealt with efficiently, with minimal legal and financial exposure for the Council. The role will ensure value for money is achieved in settling disrepair cases, coordinating with the repairs partnering and legal teams, as well as with residents.
The Litigation Coordinator will handle a portfolio of cases, working closely with contractors and legal teams to ensure that disrepair cases are resolved promptly, while maintaining a high standard of service for tenants and leaseholders, and accurate record of the repairs history for individual repairs cases.
The role will ensure accurate monitoring of repair cases, including repairs history, expenditure and financial forecasting on legal disrepair cases, and enable informed decision making to effectively manage the overall disrepair programme, including prioritization of disrepair cases.
What we’re looking for:
We’re looking for someone who is immediately available, with these skills:
- Excellent customer service skills.
- Complaint handling experience.
- Great communications, both verbal and written.
- Experience within social housing would be ideal.
We are an equal opportunities employer and welcomes applications from all sections of the community.
The Litigation Coordinator will handle a portfolio of cases, working closely with contractors and legal teams to ensure that disrepair cases are resolved promptly, while maintaining a high standard of service for tenants and leaseholders, and accurate record of the repairs history for individual repairs cases.
The role will ensure accurate monitoring of repair cases, including repairs history, expenditure and financial forecasting on legal disrepair cases, and enable informed decision making to effectively manage the overall disrepair programme, including prioritization of disrepair cases.
What we’re looking for:
We’re looking for someone who is immediately available, with these skills:
- Excellent customer service skills.
- Complaint handling experience.
- Great communications, both verbal and written.
- Experience within social housing would be ideal.
We are an equal opportunities employer and welcomes applications from all sections of the community.