Defects Coordinator
| Posting date: | 28 November 2024 |
|---|---|
| Salary: | £25,200 to £28,000 per year |
| Additional salary information: | Excellent Plus Benefits |
| Hours: | Full time |
| Closing date: | 27 December 2024 |
| Location: | Wolverhampton, West Midlands County, WV10 6TB |
| Company: | Bromford |
| Job type: | Permanent |
| Job reference: | 1061335 |
Summary
Are you an experienced co-ordinator, preferably with a background in housing? Are you ready for a new opportunity where you can help keep people, their homes, and families safe? If so, Bromford has a place for you.
As a defects co-ordinator, you’ll play a crucial role in delivering a reliable defects rectification service. You’ll serve as the main point of contact for internal and external customers, collaborating with site teams and sub-contractors to resolve defect issues in accordance with contractual requirements and performance standards.
As the first point of contact for customers, you will provide first-class customer service while resolving defects in their new homes. You’ll collaborate closely with the construction team and other internal departments to share information quickly and efficiently.
Your role will involve conducting basic defect diagnosis, seeking technical assistance when necessary, and occasionally performing site visits to gather further details. You’ll coordinate end-of-defects inspections, manage paperwork, and work with external stakeholders to ensure defect resolution is completed promptly. Additionally, you’ll gather and report data to support service delivery and assist the aftercare manager, while also participating in projects aimed at enhancing systems and processes for continuous improvement
This role is full time and permanent. You’ll be based form our office in Wolverhampton and will visit customers homes or development sites at least once per month. Regular home working is available once you are up to speed.
You will have:
- Experience in customer service or housing / construction environments
- Problem-solving skills with the ability to take ownership of issues and follow them through to resolution
- Commitment to delivering exceptional customer service
- Strong relationship-building skills across multiple teams, both internal and external
- Excellent communication skills and a collaborative approach
- A flexible mindset and willingness to go above and beyond
- Proficiency in Microsoft, including a good working knowledge of Excel
- A full driving licence and access to a vehicle is required
Your previous experience may be in roles such as customer care coordinator, customer improvement coordinator, repairs handler, repairs administrator, defects administrator, new homes administrator, asset management coordinator, amongst others.
Closing date for applications is 12 December with interviews taking place 18 December.
Please note: The advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible.