Customer Support Engineer
| Posting date: | 28 November 2024 |
|---|---|
| Salary: | £24,000 to £40,000 per year |
| Hours: | Full time |
| Closing date: | 28 December 2024 |
| Location: | Reading, Berkshire |
| Remote working: | On-site only |
| Company: | Intec Recruitment Services Ltd |
| Job type: | Permanent |
| Job reference: | TB573666 |
Summary
A world leader in the design, manufacture and installation of seismic instrumentation used in seismology research, oil and
gas exploration and production.
With the continued expansion of our business we are recruiting a highly capable Customer Support team member with the
responsibility of providing technical assistance to our global customer network.
We develop ocean bottom systems for deployment at depths of more than 6km. Our sensors are used in earthquake early
warning systems, Monitoring of Volcanic activity and Oil and Gas exploration on land and at sea. The business, which
employs 80 people, is based in Aldermaston, Berkshire, UK.
The company is engaged in a wide variety of engineering disciplines ranging from intricate mechanical design challenges
requiring micron level accuracy to large scale mechanical systems, electronics and software.
Job Description/Responsibilities
To provide technical support to our international client base, distributors, users and operators. A customer facing role that
requires a broad-based technical understanding of our products, the underlying technology and its application. To assist
with technical sales and product training.
Responsibilities will include but are not limited to:
Supporting customers through remote diagnosis and deciding strategies on how to proceed with
repairs/support.
Learn about company products and applications, to be able to communicate complex systems and theories to
clients and users.
Provide customer training both in-house and at customer sites.
Liaising with the Engineering department to provide continuous feedback in order to improve product design
and reliability.
Working through a list of prioritised support tickets to provide an efficient and professional service to end
users.
Supporting field services, in a ‘hands-on’ role that may require international travel.
Provide the sales team with technical support on company products and applications.
Desired Skills and Experience
Essential
Knowledge of Windows, Linux and iOS networking (IP / Wi-Fi / GSM / serial).
Good background of maths and physics
Problem solving mind-set
Good understanding of scientific and technical English
Computer literate
gas exploration and production.
With the continued expansion of our business we are recruiting a highly capable Customer Support team member with the
responsibility of providing technical assistance to our global customer network.
We develop ocean bottom systems for deployment at depths of more than 6km. Our sensors are used in earthquake early
warning systems, Monitoring of Volcanic activity and Oil and Gas exploration on land and at sea. The business, which
employs 80 people, is based in Aldermaston, Berkshire, UK.
The company is engaged in a wide variety of engineering disciplines ranging from intricate mechanical design challenges
requiring micron level accuracy to large scale mechanical systems, electronics and software.
Job Description/Responsibilities
To provide technical support to our international client base, distributors, users and operators. A customer facing role that
requires a broad-based technical understanding of our products, the underlying technology and its application. To assist
with technical sales and product training.
Responsibilities will include but are not limited to:
Supporting customers through remote diagnosis and deciding strategies on how to proceed with
repairs/support.
Learn about company products and applications, to be able to communicate complex systems and theories to
clients and users.
Provide customer training both in-house and at customer sites.
Liaising with the Engineering department to provide continuous feedback in order to improve product design
and reliability.
Working through a list of prioritised support tickets to provide an efficient and professional service to end
users.
Supporting field services, in a ‘hands-on’ role that may require international travel.
Provide the sales team with technical support on company products and applications.
Desired Skills and Experience
Essential
Knowledge of Windows, Linux and iOS networking (IP / Wi-Fi / GSM / serial).
Good background of maths and physics
Problem solving mind-set
Good understanding of scientific and technical English
Computer literate