Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Order Processing Team Leader
| Dyddiad hysbysebu: | 26 Tachwedd 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive Salary |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Rhagfyr 2024 |
| Lleoliad: | Hoveringham, Nottingham |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Blue Octopus Recruitment Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | FORT185412 |
Crynodeb
We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognizable brands such as Thermalite blocks, London Brick, Ecostock, Cradley, Formpave and Jetfloor, Bison Precast.
Our product range comprises of clay bricks, Thermalite blocks, aggregate blocks, Red Bank chimney, roofing and flue systems, precast concrete and flooring products and Formpave permeable paving.
Forterra represents exactly what we do and have always done. Our purpose is to manufacture products that are the essential to the nation’s construction sector, helping our customers build with ease and confidence. Moreover, we continue to lead our industry in terms of standards and safety.
We are currently looking for an enthusiastic individual to join our HBS (House Builder Services) team in the position of HBS Team Leader based out of our Hoveringham site.
The main purpose of the role is to support and develop the HBS team in the raising of orders and general coordination of the order processing function.
Your duties would include but not limited to the following:
ORDERS – Managing the complete contract review and prompt processing of customer orders, resolving any order queries in a timely manner.
COMMUNICATION – Liaising with customers to ensure their order provides all the data needed to process this.
AFTER SALES SUPPORT – Supporting the customer with any enquiries that have regarding the delivery of their order.
CUSTOMER SERVICE
NEGOTIATION – Order negotiation with customers to manage expectations.
CONTINUOUS IMPROVEMENT – Actively contribute to improvements in business processes and procedures.
INFORMATION – Record relevant KPI’s to enable individual and team performances to be collated.
PDP’s – Complete and Review HBS team Performance Development Plan’s
About You:
Numerical ability
Strong customer handling and negotiation skills
Effective verbal and written communication skills
Excellent telephone manner
Attention to detail and the ability to produce highly accurate work.
The ability to work on own initiative
Working knowledge of Microsoft Outlook, Word and Excel
Excellent organisational skills
Ideally previous experience managing a small team.
GCSE (Or Equivalent) in Maths & English
Experience in an office based data handling role.
Supervisory experience preferred but not essential.
What We Can Offer You:
Competitive Salary and Benefits package
Life Assurance and Company Pension Scheme up to 10% employer contribution
Generous holiday allowance
Gym benefit and Cycle 2 Work Scheme
Access to Employee Assistance Programme for self and family members
Sharesave Scheme eligibility
Personal development and opportunities for progression
Our product range comprises of clay bricks, Thermalite blocks, aggregate blocks, Red Bank chimney, roofing and flue systems, precast concrete and flooring products and Formpave permeable paving.
Forterra represents exactly what we do and have always done. Our purpose is to manufacture products that are the essential to the nation’s construction sector, helping our customers build with ease and confidence. Moreover, we continue to lead our industry in terms of standards and safety.
We are currently looking for an enthusiastic individual to join our HBS (House Builder Services) team in the position of HBS Team Leader based out of our Hoveringham site.
The main purpose of the role is to support and develop the HBS team in the raising of orders and general coordination of the order processing function.
Your duties would include but not limited to the following:
ORDERS – Managing the complete contract review and prompt processing of customer orders, resolving any order queries in a timely manner.
COMMUNICATION – Liaising with customers to ensure their order provides all the data needed to process this.
AFTER SALES SUPPORT – Supporting the customer with any enquiries that have regarding the delivery of their order.
CUSTOMER SERVICE
NEGOTIATION – Order negotiation with customers to manage expectations.
CONTINUOUS IMPROVEMENT – Actively contribute to improvements in business processes and procedures.
INFORMATION – Record relevant KPI’s to enable individual and team performances to be collated.
PDP’s – Complete and Review HBS team Performance Development Plan’s
About You:
Numerical ability
Strong customer handling and negotiation skills
Effective verbal and written communication skills
Excellent telephone manner
Attention to detail and the ability to produce highly accurate work.
The ability to work on own initiative
Working knowledge of Microsoft Outlook, Word and Excel
Excellent organisational skills
Ideally previous experience managing a small team.
GCSE (Or Equivalent) in Maths & English
Experience in an office based data handling role.
Supervisory experience preferred but not essential.
What We Can Offer You:
Competitive Salary and Benefits package
Life Assurance and Company Pension Scheme up to 10% employer contribution
Generous holiday allowance
Gym benefit and Cycle 2 Work Scheme
Access to Employee Assistance Programme for self and family members
Sharesave Scheme eligibility
Personal development and opportunities for progression