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Facilities Helpdesk Coordinator/ Admin
| Posting date: | 26 November 2024 |
|---|---|
| Salary: | £15.65 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 25 December 2024 |
| Location: | SOUTHWARK, LONDON, SE1 7JB |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | PHA 0009 82F6 / 1 |
Summary
What's involved with this role:
Title: Temporary Facilities Helpdesk Coordinator/ Admin
Job Ref: PHA 0009 82F6 / 1
Pay Rate: £15.65 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
Role Length: This opening assignment is for 1 month
City: SOUTHWARK, LONDON
On a rolling contract which could be longer than the initial month
Full helpdesk management, CAFM explorer experience desirable
The Facilities Helpdesk Coordinator will be responsible for managing service requests and incidents raised to the helpdesk and liaising with the respective Facilities team members and contractors to ensure reactive and planned works and requests are completed in adherence to internal and external SLA’s. The FHC will be responsible for ensuring works are managed effectively from start to finish and communicating effectively with customers and stakeholders. Helpdesk duties on site will include walking the office floors, to carry out temperature checks and any other associated tasks.
Key responsibilities:
Provide a first line contact for internal and external customers/contractors for planned and reactive tasks. Ensuring effective communication at all times and ensuring requests are dealt with effectively and in a timely manner.
Take ownership of service requests through the helpdesk and be responsible for ensuring all works are logged correctly on CAFM, tracked and managed effectively ensuring customer care is maintained at all times, updating the status on open jobs, progressing contractors for both delivery and service completion and obtaining work order record sheets and uploading those records into and updating customers as required.
Raising purchase orders/numbers in line with the jobs being raised ensuring agreed costs are adhered to and passed for authorisation/payment. Ensuring all invoicing queries are dealt with and closed off. For the beginning of the Financial year all standing value based purchase orders are raised and provided to relevant contractors.
Ensuring works are diarised and contractors access has been requested.
Providing report data from service desk to Business Support Manager for collation with monthly report pack including contractor service failings and red, amber, green items for service level agreement.
Assist through the helpdesk function the reactive staff cover for reception and facilities staff as required.
Draft and send office communications as required through all email user accounts or intranet articles.
Support in business continuity planning and disaster recovery.
Provide a level of support to the business support function in its entirety as and when required.
Key requirements:
Membership with BIFM
A good understanding of statutory regulations and approved codes of practice (ACOP); Fire, Legionella, Asbestos, Gas, Electricity etc
Experience working in a similar role, in a helpdesk function supporting and operational service line
Stakeholder management experience.
Experience of dealing with Facilities Management delivered through a mixed economy of in-house and outsourced provision;
Being fully conversant with Health & Safety legislation
Strong interpersonal skills
Good communication skills (written & verbal)
Collaborative and influencing skills
High level IT skills (MS Office) and generally good technological awareness
Ability to interpret data and problem solve
Self-motivated and able to work on own initiative in a team environment.
Ability to work under pressure and meet deadlines and targets
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
ALD
1
Job Ref: PHA 0009 82F6 / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.