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Relief Security Officer
| Posting date: | 26 November 2024 |
|---|---|
| Hours: | Part time |
| Closing date: | 26 December 2024 |
| Location: | ME3 0AB |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 66234 |
Summary
Relief Securtiy OfficerLocation - Rochester
Pay rate - £12.95
Job objectives and responsibilities
· To protect our customer's property, people and/or assets by providing security services to National Grid Grain
LNG in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
· Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the
customer through full responsibility and accountability, providing a service that aids in the retention of the
contract.
· To undertake additional training to ensure continuous self-development.
Main duties
Operations
· To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements
as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
· Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment
Instructions (AI's).
· Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any
changes in order to suggest additional amendments that will improve or enhance the current level of service.
· To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either
Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The
Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contracturally required.
· Comply with legal obligations and safety requirements of the role.
· Follow instructions and procedures appropriately without unnecessarily challenging authority
· Work in a systematic, methodology and orderly way.
Training Excel Challenge Inspire
• at service delivery, we must be the best at everything
• We always ask ourselves, why do I do it this way? How can I do this better? What else can I do?
• Have fun and be passionate about what you do
· Fully and satisfactorily complete all required competency training. · To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. · Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. · You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety · Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. · Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. · Use common sense and initiative by immediately involving others if a situation appears to become threatening. · To maintain professional conduct in the face of difficult situations and challenging customers · Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. · Keep to schedules and demonstrate commitment to Mitie and National Grid Grain LNG. · To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).To call emergency services and Communication Centre to report all incidents. Customer Service · Deliver results that meet the customer's requirements and expectations and focus on the customer's needs. · Wear the uniform provided correctly at all times, ensuring all items are clean and pressed. To maintain an excellent level of personal grooming and hygiene at all times. · To work with people and demonstrate an interest and understanding of others and adapt to the team thereby building the team spirit. · Maintain a helpful, interested and courteous approach to team members, customer's staff and the general public, as applicable in order to uphold a highly professional image. ·
Person Specification
· SIA Guarding / Door Supervisors Licence / CCTV Licence
· Previous security experience
· Good people management skills/capability
· Able to communicate well with both internal and external customers thereby offering excellent customer service
· Excellent verbal and written skills and experience of accurate report writing
· Competent Computer literacy and understanding of IT needs and compliance
· Willingness to work in potentially arduous weather conditions for long periods whilst maintaining the
professional integrity and performance of your Team.
Working within the Mitie values and behaviours
Value How we behave
Excel - We work with each other
to achieve the best for our
clients and our colleagues. We
take pride in our roles and are
committed to building great
relationships with everyone we
work with. · We treat all colleagues with respect · We challenge people when they don't do the right thing · We welcome advice from anyone that might improve what we do · We are open and honest · We think safety and always follow rules for safe working · We work with each other to achieve the best for clients and for MITIE · We share information to help colleagues succeed · We build great relationships · Our first response to requests will always be positive · We look out for each other, never walking by unsafe actions or situations
Inspire - We support and
encourage those around us to
succeed at everything they do.
We do good things for each
other, the environment and the
communities in which we work. · We support and encourage each other to develop · We lead by example · We set clear expectations · We listen to and learn from others · We learn from mistakes and incidents to prevent recurrence · We do good things for each other, the environment and the community · We appreciate diversity and encourage it · We demonstrate team spirit · We are committed to doing things better and setting new standards in all that we do · We take pride in what we do and have fun doing it · We celebrate success and say thank you
Challenge - We give it
everything we've got and
constantly bring new ideas to
the table. We embrace new
thinking and technologies to
help our clients and colleagues
change the way they live and
work. · We bring new ideas to the way we do things · We are willing to try new things · We encourage and support innovation · We consider things from other peoples' points of view · We embrace new thinking and technologies · We build health & safety into everything we do
Health and Safety responsibilities
· Follow Group and company policies and procedures at all times;
· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service
delivery or risk to health and safety or the environment;
· Use all work equipment and personal PPE properly and in accordance with training received;
· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Pay rate - £12.95
Job objectives and responsibilities
· To protect our customer's property, people and/or assets by providing security services to National Grid Grain
LNG in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
· Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the
customer through full responsibility and accountability, providing a service that aids in the retention of the
contract.
· To undertake additional training to ensure continuous self-development.
Main duties
Operations
· To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements
as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
· Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment
Instructions (AI's).
· Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any
changes in order to suggest additional amendments that will improve or enhance the current level of service.
· To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either
Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The
Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contracturally required.
· Comply with legal obligations and safety requirements of the role.
· Follow instructions and procedures appropriately without unnecessarily challenging authority
· Work in a systematic, methodology and orderly way.
Training Excel Challenge Inspire
• at service delivery, we must be the best at everything
• We always ask ourselves, why do I do it this way? How can I do this better? What else can I do?
• Have fun and be passionate about what you do
· Fully and satisfactorily complete all required competency training. · To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. · Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. · You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety · Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. · Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. · Use common sense and initiative by immediately involving others if a situation appears to become threatening. · To maintain professional conduct in the face of difficult situations and challenging customers · Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. · Keep to schedules and demonstrate commitment to Mitie and National Grid Grain LNG. · To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).To call emergency services and Communication Centre to report all incidents. Customer Service · Deliver results that meet the customer's requirements and expectations and focus on the customer's needs. · Wear the uniform provided correctly at all times, ensuring all items are clean and pressed. To maintain an excellent level of personal grooming and hygiene at all times. · To work with people and demonstrate an interest and understanding of others and adapt to the team thereby building the team spirit. · Maintain a helpful, interested and courteous approach to team members, customer's staff and the general public, as applicable in order to uphold a highly professional image. ·
Person Specification
· SIA Guarding / Door Supervisors Licence / CCTV Licence
· Previous security experience
· Good people management skills/capability
· Able to communicate well with both internal and external customers thereby offering excellent customer service
· Excellent verbal and written skills and experience of accurate report writing
· Competent Computer literacy and understanding of IT needs and compliance
· Willingness to work in potentially arduous weather conditions for long periods whilst maintaining the
professional integrity and performance of your Team.
Working within the Mitie values and behaviours
Value How we behave
Excel - We work with each other
to achieve the best for our
clients and our colleagues. We
take pride in our roles and are
committed to building great
relationships with everyone we
work with. · We treat all colleagues with respect · We challenge people when they don't do the right thing · We welcome advice from anyone that might improve what we do · We are open and honest · We think safety and always follow rules for safe working · We work with each other to achieve the best for clients and for MITIE · We share information to help colleagues succeed · We build great relationships · Our first response to requests will always be positive · We look out for each other, never walking by unsafe actions or situations
Inspire - We support and
encourage those around us to
succeed at everything they do.
We do good things for each
other, the environment and the
communities in which we work. · We support and encourage each other to develop · We lead by example · We set clear expectations · We listen to and learn from others · We learn from mistakes and incidents to prevent recurrence · We do good things for each other, the environment and the community · We appreciate diversity and encourage it · We demonstrate team spirit · We are committed to doing things better and setting new standards in all that we do · We take pride in what we do and have fun doing it · We celebrate success and say thank you
Challenge - We give it
everything we've got and
constantly bring new ideas to
the table. We embrace new
thinking and technologies to
help our clients and colleagues
change the way they live and
work. · We bring new ideas to the way we do things · We are willing to try new things · We encourage and support innovation · We consider things from other peoples' points of view · We embrace new thinking and technologies · We build health & safety into everything we do
Health and Safety responsibilities
· Follow Group and company policies and procedures at all times;
· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service
delivery or risk to health and safety or the environment;
· Use all work equipment and personal PPE properly and in accordance with training received;
· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;